Business Title: Philanthropy & Communications Coordinator
Reports To: Manager, Major Gifts
Department: Philanthropy
Supervisory Role: No
Location: Remote
Employment Status: Full-Time
FLSA Status: Non-Exempt
POSITION OVERVIEW
The Philanthropy & Communications Coordinator provides administrative and coordination support to the Philanthropy and Marketing & Communications teams through accurate and timely donor acknowledgment processing, marketing and communications customer service, departmental and executive support, event and meeting coordination, and database and records maintenance.
The Philanthropy & Communications Coordinator supports positive donor and external audience experiences and contributes to fundraising success through responsive service, accurate recordkeeping, and effective coordination across both departments.
ESSENTIAL DUTIES & RESPONSIBILITIES
40% | Donor Relations & External Communications
- Manage general Philanthropy and Marketing & Communications inboxes and voicemail and respond to inquiries or route them to appropriate staff for follow-up.
- Respond to Marketing & Communications customer service inquiries in a timely and professional manner.
- Generate and send donor acknowledgment letters and tax receipts within required timelines, including during seasonal periods of high volume.
- Collaborate with Marketing & Communications colleagues to maintain the Changent website and support the creation of custom web pages.
40% | Administrative Coordination & Support
- Support recurring meetings and, in collaboration with department leadership, plan annual team and department retreats.
- Provide administrative support to leadership, as requested.
- Provide event execution support for in-person and virtual events that advance Philanthropy and Marketing & Communications objectives.
- Provide out-of-office coverage and participate in cross-training across key Philanthropy and Marketing & Communications functions.
20% | Database & Records Maintenance
- Support the maintenance of accurate and complete donor records.
- Support data audits by reviewing and correcting records for donors and implementing partner organizations.
- Maintain organized, accessible, and current shared files for the Philanthropy and Marketing & Communications departments.
KNOWLEDGE, SKILLS, AND EXPERIENCE
- Minimum of 1 year of experience with data processing, record maintenance, or related administrative work requiring accuracy and attention to detail.
- Experience using a CRM to maintain records, generate reports, and retrieve data; Salesforce experience strongly preferred.
- Minimum of 1 year of experience providing administrative or executive support.
- Excellent written, verbal, and interpersonal communication skills with a strong customer service mindset.
- Strong organizational and project coordination skills with the ability to manage multiple competing priorities.
- Strong attention to detail, accuracy, and follow-through.
- Proactive problem-solving skills with an interest in process improvement.
- Proficiency with Microsoft Office or similar workplace productivity tools.
- Experience with fundraising or philanthropy preferred but not required.
- Ability to handle donor and organizational information with discretion and professionalism.
SUPERVISORY RESPONSIBILITIES
This position reports to the Manager, Major Gifts and does not have any direct reports.