Personal Lines Account Manager

Deland, Gibson

  • Worcester, Massachusetts
  • 30+ days ago

    Highlights

    As an integral member of our Personal Lines team, the Account Manager will manage a portfolio of clients, providing day-to-day service, coverage guidance, and risk management support. In this role, you will serve as a trusted advisor to clients- helping them protect what matters most through proactive service, thoughtful guidance, and strong relationship management.

    Numbers & Facts

    LocationWorcester, Massachusetts
    Websitehttps://delandgibson.com/insurance-careers/

    Description

    Deland, Gibson is a well-established, Five Star Accredited Insurance Agency and proud recipient of the 2024 Silver Winner – Best Agencies to Work For (East) by Insurance Journal. We are committed to delivering exceptional client service while fostering a collaborative and supportive work environment.
     
    We are seeking a Personal Lines Account Manager to join our team. In this role, you will serve as a trusted advisor to clients- helping them protect what matters most through proactive service, thoughtful guidance, and strong relationship management.
     
    As an integral member of our Personal Lines team, the Account Manager will manage a portfolio of clients, providing day-to-day service, coverage guidance, and risk management support. This role is ideal for someone who is detail-oriented, client-focused, and thrives in a team-based environment.
     
    Office Location Openings: Franklin, Worcester & Dennis Port
     
    WHAT YOU'LL DO:
    • Manage the day-to-day service needs of a Personal Lines client portfolio
    • Advise clients on appropriate insurance coverages, policy changes, and risk reduction strategies
    • Proactively identify coverage gaps and recommend solutions aligned with client needs
    • Build and maintain strong relationships with clients, insurance carriers, and internal team members
    • Market accounts and work closely with carrier partners to secure competitive coverage options
    • Ensure accurate and timely data entry, policy processing, and documentation within agency systems
    • Respond promptly to client inquiries, policy changes, renewals, and claims support needs
    • Support retention efforts through consistent communication and high-quality service
    • Contribute to team goals and support the agency’s mission, values, and strategic initiatives
    WHAT YOU BRING:
    • 2+ years of experience in Personal Lines insurance (agency experience preferred)
    • Active Property & Casualty license
    • Strong knowledge of Personal Lines coverages (home, auto, umbrella, etc.)
    • Excellent communication and relationship-building skills
    • Highly organized with strong attention to detail and accuracy
    • Ability to manage multiple priorities in a fast-paced environment
    • Proficiency with agency management systems and standard business tools
    • Familiarity with Applied Epic preferred
    WHY DELAND, GIBSON
    We're early adopters of new technology and AI-driven tools, but we're also the agency where a real person picks up the phone when a client calls- we believe both matter. Good ideas don't get lost here: when you see a smarter way to manage renewals or serve a client, we listen, and if it works, it becomes how we do business. You'll have direct access to agency leadership, real opportunities to grow into new responsibilities, and a team that shows up for each other- not because they have to, but because that's how we work.
     
    BENEFITS
    • Hybrid schedule option, plus Summer Fridays and extended holiday weekends
    • Comprehensive PTO - paid vacation, holidays, and sick time, plus parental leave
    • Health, dental, and vision insurance, and a 401(k) retirement plan
    • DG University: ongoing training, support for insurance designations, and continuing education
    • Employee-led committees- Giving, Social, Client Experience, & Technology
    About Deland, Gibson:
    Established in 1900, Deland, Gibson is a Massachusetts insurance agency that has thrived working as a trusted advisor for its client base. Through a handful of subtle name changes over the past century Deland, Gibson has maintained its identity as an industry-leading insurance and risk management advisor.
     

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