Highlights
Responsibilities: Serve as Tier 1 support for employee inquiries across benefits, payroll, pay programs, people systems, policy, and general HR topics—via case, chat, and occasional walk-ups. Continuously improve: flag trends, eliminate root causes, and suggest process or automation opportunities that make support faster and clearer.
Numbers & Facts
| Location | Normal, IL |
| Industry | Management Consulting Services |
| Salary | $20.45–$27.05 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Description
Our client, a Ev Manufacturing company, is looking for a People Partner Coordinator for their Normal, IL location.
Responsibilities:
Requirements:
Why Should You Apply?
Responsibilities:
- Serve as Tier 1 support for employee inquiries across benefits, payroll, pay programs, people systems, policy, and general HR topics—via case, chat, and occasional walk-ups.
- Own end-to-end case handling: triage, diagnose, resolve or route; document clearly; close the loop on time and in full.
- Use our tools confidently, working in case management and HR systems (e.g., ServiceNow, Workday, iCIMS or similar) to research, process transactions, and keep records accurate.
- Create clarity at scale by leveraging response templates and knowledge articles; propose updates to keep content current and easy to follow.
- Escalate well: identify risk, apply judgment, and partner with COEs/People Partners when issues need Tier 2 support.
- Support lifecycle moments (e.g., onboarding tasks, employment changes, offboarding steps) with accuracy, urgency, and a great employee experience.
- Meet quality and timeliness standards (SLA, CSAT, first-contact resolution) while maintaining confidentiality and compliance.
- Continuously improve: flag trends, eliminate root causes, and suggest process or automation opportunities that make support faster and clearer.
Requirements:
- 2+ years in HR shared services, People Operations, or high-volume employee/customer support.
- Systems fluency with HRIS and ticketing (ServiceNow, Workday, iCIMS or comparable tools).
- Clear, empathetic communication—you simplify complexity, document well, and tailor your message to the audience.
- Sound judgment and discretion with sensitive information; strong attention to detail and follow-through.
- Bias for action in a fast-moving, ambiguous environment; you prioritize, adapt, and finish strong.
- Bonus: experience in benefits or payroll support; knowledge base authoring; contact center/chat workflows; shift flexibility during peak cycles.
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.