Payroll Coordinator (Hybrid)

Purple is a digitally-native vertical brand with a mission to help people feel and live better through innovative comfort solutions. To us, comfort means more than great products, it means empowering every employee to feel comfortable being themselves. We believe your career at Purple will be a one-of-a-kind "Career in Comfort" because our workforce is one-of-a-kind. We are committed to a culture of collaboration where every voice is heard and understood. As an innovation company at our core, we believe a diversity workforce brings better insights, solutions and products and serves as the backbone to bettering our company. Join with us as we add to our team of exceptional individuals who will help us take over the world - one mattress at a time.

Compensation

The compensation target for this role is: $51,000 - $60,000

Job Summary

This is a hybrid position with a combination of remote work and onsite work at our HQ in Draper, UT, with the work arrangement determined by business needs.

The Payroll Coordinator is a key support role on the Payroll team. This position is the first point of contact for employee payroll questions, handles intake and routing of payroll tax notices and agency correspondence, supports state-mandated payroll reporting and the setup of new state and local jurisdictions, and provides administrative support to the Payroll team. The Payroll Coordinator works closely with the Payroll Administrator and Senior Payroll Analyst, and with our third-party payroll vendor (OSV), HRIS, and HR Operations.

Job Description

How you'll shape the future of comfort:

Employee support (Jira / Payroll Hotline)

• Respond to employee and manager payroll questions received through Jira and the Payroll Hotline, communicating clearly both verbally and in writing.
• Resolve routine questions directly and escalate complex or sensitive issues to the Payroll Administrator or Senior Payroll Analyst with a clear summary. Track requests through completion, document actions and outcomes, and follow up with employees in a timely manner.
• Identify recurring questions and help improve guides, FAQs, and communications.

Tax notice intake and routing

• Log incoming Payroll mail, including payroll tax notices, and distribute items to the appropriate person or team.
• Route tax notices to OSV, track each notice to resolution, and monitor response deadlines. Work directly with third-party vendors, including OSV, to resolve issues and provide information in a timely manner.
• Escalate notices that need review or a decision to the Payroll Manager.

State and local compliance support

• Assist with state-mandated payroll reporting requests and the preparation and filing of reports to state, local, and federal agencies.
• Set up new state and local jurisdictions, including agency registrations and tax account setup, when new work locations are added, in partnership with OSV, HRIS, and HR/Legal. Maintain accurate records of jurisdiction setups, registrations, and agency account information.

Administrative support

• Assist with multiple Payroll team functions as needed, including backup support during payroll processing, and maintain accurate Payroll files and records with attention to confidentiality.
• Support audit requests, documentation, and process documentation as directed, and perform other duties as assigned.

What we're looking for:

• High school diploma or GED required. Associate or bachelor's degree preferred but not necessary.
• One or more years of payroll, HR operations, or customer service experience preferred. Payroll experience is a plus but not necessary.
• Workday experience preferred but not necessary.
• Good client service skills and the ability to communicate clearly with employees and managers.
• Strong problem-solving skills, attention to detail, and the ability to multitask and prioritize in a time-sensitive setting.
• Proficiency in Microsoft Office products, including Excel spreadsheet preparation.
• Ability to respect the confidentiality and privacy of employee records.

BENEFITS AND PERKS

• Medical, Dental, Vision

• 401(k) Match

• Flexible PTO

• Earn a Mattress

• Purple Swag

• Amazing Purple Products

WHY WORK AT PURPLE?

• Make your mark: We value innovative thinking. At Purple, you will be empowered to bring your ideas to life as we work together to improve people's lives through comfort.

• Gain unique experience: Be a part of one of the fastest growing companies in Utah! The contributions you make will matter at Purple as the company continues to grow with you.

• Awesome culture: Join the tight-knit team at Purple and you can enjoy working alongside industry experts, making close friends, and annual employee appreciation events.

Purple provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.