Patient Services Representative
Locations: De Pere and Neenah, WI
Beyond Pain. Into Relief.
At Alleviate Pain & Spine (APS), our mission is to transform lives by alleviating pain, sparking vitality, and renewing quality of life. Every member of our team plays an important role in making that happen.
We believe our people are our greatest asset. That's why we're committed to creating a positive, supportive work environment where team members are valued, respected, and encouraged to grow. We welcome fresh ideas, embrace teamwork, and believe work should be both rewarding and fun. We want people who enjoy being challenged, look for opportunities to learn, and take pride in making a difference.
We're looking for a Patient Services Representative who enjoys working with people, takes pride in doing things right, and understands that a positive patient experience starts with every interaction.
If you're compassionate, dependable, enjoy being part of a team, and like having opportunities to learn and contribute, we'd love to meet you.
What You'll Do
As a Patient Services Representative, you'll play an important role in our patients' experience and the day-to-day success of our clinics. You'll help keep things running smoothly while making sure patients feel welcome, informed, and cared for.
Your responsibilities will include:
- Welcome patients, verify their identity using two identifiers, and create a positive first impression.
- Register patients and accurately maintain demographic, contact, and insurance information.
- Obtain necessary patient forms, signatures, and consents.
- Schedule tests, procedures, referrals, and follow-up appointments.
- Verify insurance coverage and obtain required authorizations and pre-approvals for services.
- Collect and accurately document patient payments, including co-pays.
- Ensure referral and authorization information is communicated promptly to billing.
- Maintain accurate and timely patient records in our electronic health record system.
- Answer phone calls and messages promptly and communicate professionally with patients, providers, and coworkers.
- Recognize and resolve problems quickly and effectively, understanding how accuracy and attention to detail impact patient care and billing.
- Assist with office operations, including ordering supplies, supporting special projects, and helping train new team members.
- Provide coverage and assistance in other areas when needed to support the team.
- Participate in staff meetings and contribute ideas that help improve our workplace and patient experience.
What We're Looking For
We want someone who brings the right combination of experience, skills, and attitude to our team.
Education & Experience
- High school diploma or GED required.
- Minimum of one year of relevant work experience required.
Skills & Qualities
- Strong communication and customer service skills.
- Excellent attention to detail and organizational skills.
- Ability to manage multiple responsibilities in a busy environment.
- Flexibility and willingness to adapt and help where needed.
- Comfortable working independently while contributing to a team.
Just as important, we look for people who reflect our values:
- Integrity: You're honest, dependable, and take pride in doing the right thing.
- Compassion: You genuinely care about people and understand that patients may be dealing with difficult or painful situations.
- Teamwork: You enjoy working with others, step in to help when needed, and understand that success is a team effort.
- Respect: You treat patients and coworkers with kindness, professionalism, and consideration.
- Accountability: You take ownership of your work, learn from mistakes, and look for ways to improve.
- Open Communication: You listen, share ideas, ask questions, and are comfortable having honest conversations.
Why Join APS?
We know that attracting and keeping great people starts with creating a workplace where people want to be.
At APS, we strive to provide:
- A positive, supportive, team-oriented work environment where people are valued and respected.
- Opportunities to learn, develop new skills, and grow professionally.
- Leadership opportunities and the ability to make a meaningful contribution.
- A culture that encourages open communication and welcomes new ideas.
- A team that works hard, supports one another, and makes time to have fun.
- Competitive compensation and benefits. Range in pay $18 - $22
Our Values: ALIGN
Everything we do is guided by our ALIGN values:
- Act with Integrity
- Lead with Compassion
- Inspire Teamwork
- Grounded in Respect
- Nurture Open Dialog
These aren't just words. They're the foundation of how we work together, care for our patients, and build our organization.
Please include a resume and cover letter.
We hire people who see opportunities to succeed, not problems to work around. If you're looking for a place where your contributions matter, your ideas are welcomed, and you can grow alongside a great team, we encourage you to apply!
Alleviate Pain & Spine is an Equal Opportunity Employer.