Patient Services Coordinator IV

What We Offer

Novant Health Orthopedics & Sports Medicine | Ballantyne & Matthews, NC

The Patient Services Coordinator IV is responsible for advanced front-office and patient access functions, with a primary focus on referral management and specialty practice support. This role processes referrals at least 50% of the time and serves as a resource for practice operations by performing Dimensions super-user functions, supporting Epic workflows, and managing miscellaneous work queues.

The PSC IV plays a critical role in ensuring patients receive timely access to care while supporting efficient clinic operations.

What You'll Do

• Processes referrals, obtains all necessary information from the patient and provider to ensure accuracy and completeness of referral. Explains, if necessary, insurance carrier guidelines for referrals to patient.
• Schedules the referral appointment or gives the patient the information necessary so they can schedule the appointment at the referring physician's office. Communicates complete and accurate information to the patient.

What We're Looking For

• Education: High School Diploma Required.
• Experience: Three years of experience in a medical office setting, Required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills Required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors' billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills Preferred: Proficient in the use of all computer software utilized in the practice.

Job Opening ID

192108