Market Range: 05
Hiring Salary: $18.54/Hourly
JOB SUMMARY/ESSENTIAL FUNCTIONS:
The Patient Service Representative supports the operations of the clinic by performing day-to-day administrative tasks while ensuring high-quality customer service to the patients at University Health Services.
MINIMUM REQUIREMENTS:
EDUCATIONS:
High School Diploma or GED. (TRANSCRIPT IS REQUIRED)
EXPERIENCE:
Two (2) years of related administrative clerical experience including six (6) months of medical receptionist experience; OR a combination of education and experience to equal two (2) years.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Ability to exercise a high degree of diplomacy and tact.
- Ability to understand medical terminology.
- Excellent customer service and interpersonal communication skills.
- Skill and flexibility to accommodate the changing needs of the department.
- Well-developed verbal and written communication skills in English; additional language abilities welcomed.
- Ability to work well individually or in a team capacity with minimal supervision.
- Basic to intermediate computer knowledge and skills.
- Ability to work independently, multi-task, ne team-oriented, deal with challenging situations and people, and problem-solve through job-related tasks.
- Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
WORK SCHEDULE:
This position may occasionally be required to work evenings.
- Welcomes, greets, and screens patients and departmental clients/visitors.
- Answers multi-line phone system, addresses/schedules appointments, and directs calls to appropriate persons.
- Performs day-to-day administrative functions and general office duties, including word processing, copying, scanning, faxing, sorting/distributing mail, and data entry.
- Maintains patient accounts, verifies method of payment for service, and collects data and/or payment as appropriate.
- Maintains patient waiting areas and front desk areas in a manner that is organized and neat.
- Creates and maintains charts in electronic formats.
- Scans and indexes documents in the electronic health record.
- Attends scheduled department staff and clinical meetings.
- Performs other related duties as assigned.
- Welcomes, greets, and screens patients and departmental clients/visitors.
- Answers multi-line phone system, addresses/schedules appointments, and directs calls to appropriate persons.
- Performs day-to-day administrative functions and general office duties, including word processing, copying, scanning, faxing, sorting/distributing mail, and data entry.
- Maintains patient accounts, verifies method of payment for service, and collects data and/or payment as appropriate.
- Maintains patient waiting areas and front desk areas in a manner that is organized and neat.
- Creates and maintains charts in electronic formats.
- Scans and indexes documents in the electronic health record.
- Attends scheduled department staff and clinical meetings.
- Performs other related duties as assigned.