Patient Service Representative - Full Time Days - Sleep Therapy Clinic

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details:

Patient Service Representative (PSR) - Full-Time Days

Sleep Therapy Clinic

Are you passionate about providing exceptional customer service and creating a positive patient experience? Join our Sleep Therapy Clinic as a Patient Service Representative (PSR), where you will serve as the first point of contact for patients and visitors while helping ensure smooth and efficient clinic operations.

Position Summary

The Patient Service Representative plays a critical role in delivering an outstanding patient experience by managing front desk operations, supporting clinic workflows, and maintaining accurate patient records. This position requires strong communication skills, attention to detail, and a commitment to professionalism and patient-centered care.

Key Responsibilities

• Welcome patients and visitors in a prompt, courteous, and professional manner, verifying patient identity and ensuring a positive first impression.
• Manage front office operations, including answering phones, creating Epic charts, processing mail, scanning documents, managing RightFax, and making copies.
• Perform all patient check-in, check-out, and appointment scheduling activities accurately and efficiently.
• Balance and reconcile a personal cash drawer daily, maintaining accurate cash counts and documentation.
• Demonstrate working knowledge and routine maintenance of clinic office equipment, including computers, scanners, copiers, fax machines, calculators, postage equipment, and credit card processing devices.
• Review departmental communications promptly, participate in team meetings, and contribute ideas for process improvement.
• Support and adapt to new Epic enhancements, workflow changes, and clinic initiatives.
• Maintain a clean, safe, and welcoming reception and waiting area in accordance with Infection Control guidelines.
• Adhere to all safety regulations and complete incident reporting requirements as needed.
• Maintain patient confidentiality and comply with organizational privacy policies and procedures.
• Ensure the accuracy and integrity of electronic health records (EHRs) and patient charts.
• Perform additional duties and responsibilities as assigned.

Minimum Qualifications

Education

• High school diploma or equivalent required.

Skills, Knowledge, & Abilities

• Strong verbal and written communication skills with the ability to interact professionally with patients, healthcare providers, and team members.
• Basic computer proficiency, including data entry and word processing.
• Excellent customer service skills with a patient-focused approach and the ability to handle questions and concerns with empathy and professionalism.
• Strong attention to detail, particularly when managing patient information, appointment scheduling, and documentation.
• Ability to maintain confidentiality and uphold privacy standards at all times.
• Adaptability and composure in a fast-paced healthcare environment with changing priorities.
• Ability to successfully complete Clinic Core Front Desk Training following hire.

Physical Requirements

• Ability to occasionally push, pull, and/or lift up to 50 pounds.
• Ability to stand and walk throughout the workday.
• Ability to perform activities including gripping, reaching, bending, kneeling, twisting, and squatting as needed.

Preferred Qualifications

Experience

• One year of medical office, healthcare, or related administrative experience preferred.

Why Join Our Team?

As a Patient Service Representative in our Sleep Therapy Clinic, you will play a key role in helping patients receive the care they need while working alongside a collaborative healthcare team dedicated to excellence, compassion, and service. If you thrive in a customer-focused healthcare environment and enjoy making a meaningful impact on patients' experiences, we encourage you to apply.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.