BASIC PURPOSE OF THE JOB
To greet patients and ensure all information is gathered for efficient encounters and billing outcomes.
REPORTS TO
JOB REQUIREMENTS
Supervisory Responsibilities: NO
Minimum Education: High School Diploma/GED preferred
License/Certification Required: None
Minimum Work Experience: 1-2 years in Medical Office setting preferred
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
- Excellent customer service and interpersonal communication skills.
- Ability to interact professionally with patients, families, providers, and coworkers.
- Strong organizational skills with attention to detail and accuracy.
- Ability to multitask and prioritize responsibilities in a fast-paced clinical environment.
- Basic computer proficiency and ability to learn electronic medical record and scheduling systems.
- Ability to maintain confidentiality and exercise sound judgment.
DUTIES AND RESPONSIBILITIES
- Greet patients and visitors in a friendly, professional, and courteous manner.
- Check patients in and out for scheduled appointments accurately and efficiently.
- Verify and update patient demographic, insurance, and contact information in the electronic medical record (EMR).
- Collect copayments, deductibles, outstanding balances, and issue receipts in accordance with clinic policies.
- Schedule, reschedule, and confirm patient appointments following provider scheduling guidelines.
- Answer incoming telephone calls promptly and professionally, directing calls and messages to the appropriate staff.
- Assist patients with completing required registration and consent forms.
- Maintain accurate patient records and ensure all required documentation is obtained prior to the visit.
- Coordinate with clinical staff to promote efficient patient flow and communicate delays or scheduling concerns.
- Respond to patient questions regarding appointments, office procedures, and general clinic information.
- Protect patient privacy by maintaining confidentiality in accordance with HIPAA and organizational policies.
- Resolve routine patient concerns professionally and escalate issues to leadership when appropriate.
- Maintain a clean, organized, and welcoming reception area.
- Complete required organizational training and maintain competency in applicable systems and procedures.
- Perform other duties as assigned to support clinic operations.
PHYSICAL REQUIREMENTS
- Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
- Light lifting, pushing and pulling is required for 10-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending and reaching is required. Keyboard/computer use and/or repetitive motions may be required.
Come work where you can make a difference everyday.