Patient Relations Specialist

Position Summary: To provide patient-facing customer service in a fast-paced and professional environment.

Duties and Responsibilities:

• Provides customer service support to patients

• Scheduling appointments

• Conducts patient check in/ check out

• Scans/ files

• Collects patient payments

• Maintains clean and professional working environment, including the waiting room

• Answers patient phone calls

• Confirms appointments

• Assists with charting

• Confirms patient insurance

• Maintains strict confidentiality

• Ensures exceptional customer experience

• Any duties required to maintain patient flow and any other extra duties as assigned