Patient Experience Representative (Gastroenterology)

Patient Experience Representative (Gastroenterology)

86914BR

Patient Services-Nursing

testing

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Status

Full-Time

Standard Hours per Week

40

Job Category

Administration,

Regular, Temporary, Per Diem

Regular

Pay Range

$19.83-$29.49 Hourly

Office/Site Location

Boston

Remote Eligibility

Onsite Only

Job Posting Description

At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.

Position Summary: Works under close supervision to provide support to the administrative operations of a clinical service

and works to ensure the best possible patient experience by effectively coordinating services to patients

and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects

with a focus on continuous process improvement. Performs various administrative functions requiring

basic knowledge of programs and services. Provides positive and effective customer service that

supports departmental and hospital operations.

Key Responsibilities:

Customer Service

a. Interacts and provides positive and effective customer service to patients and families.

b. Responds to routine inquiries about hospital protocol, policies, and procedures.

c. Greets and directs patients, families, and visitors.

d. Manages large amounts of inbound and outbound calls in a timely manner.

e. Provides accurate information, directions, and/or guidance to peers/employees and

follows up promptly to ensure that needs have been met.

2. Patient Registration/Admissions/Discharge

May be required to collect Height, Weight, and Temperature and answer questionnaires in

EMR.

b. Create patient encounter in EHR.

c. Accurately collects, verifies, and records all patient demographic and insurance

information required for the admission and billing of hospital services in EHR system.

d. Ensure all medical services/hospitalization requiring Prior Authorization and/or Referral

are coordinated through the appropriate insurance provider and payer(s).

e. May be required to document all Prior Authorizations and/or Referral in EHR (setting

dependent).

f. Provides the patient with the required forms and obtains appropriate signatures: General

consent, Healthcare Proxy, Compliance documentation, Rights and Responsibilities,

Financial Assistance policy.

g. Ensures that the patient is escorted to the appropriate area upon completion of the

registration process.

h. Generates patient labels and identification bracelets.

i. May be required to collect, record and secure co-payments made by patients/ families

(setting dependent).

j. May be required to prepare admission-related documentation and patient chart process, to

ensure a seamless and timely admission process (setting dependent).

k. May be required to call PCP offices to notify them of admissions in the ED/ICU (setting

dependent).

l. Notify unit of patient arrival.

m. Process patient transfer/discharge paperwork.

n. Update information boards.

o. Request an ambulance pick up. Assist with registering ambulances as required.

p. Validate patient parking.

q. Confirm discharge paperwork is received, verifying that the paperwork is accurate and

reflects patient information.

3. Scheduling

a. May be required to schedule/Cancel/reschedule patient appointments, including but not

limited to tests or procedures for patients such as lab work or x-rays, orders, and hospital

outpatient visits (setting dependent).

b. Schedule and confirm patient diagnostic appointments, surgeries, or medical

consultations.

c. Monitors daily schedule and coordinates flow with clinicians /supervisors.

d. May be required to enter referrals (setting dependent).

e. Obtain required authorizations to compile patient and staff schedules.

f. May be required to assist with direct admissions to ancillary clinics (setting dependent).

4. Patient Flow Coordination

a. Prepares for and attends shift handoffs and team huddles.

Minimum Qualifications

Education: High-school and/or GED required

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

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