Patient Access Specialist III- Practice Operations- Remote Opportunity

Responds to a high volume of appointment requests, including telephone calls, emails, work queues, and other electronic messages, for scheduling of appropriate medical exams, procedures, and tests with and without demographic collection and insurance registration, and serve as escalation point for questions from Specialists I and II and complex scheduling requests.

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED) preferred.
• Minimum of 3-5 years of experience in customer service, patient access, healthcare administration, or a related service-oriented role
• Demonstrated expertise in managing complex patient situations, service recovery, and escalation resolution
• Serves as a departmental resource for workflow, policy, and process questions
• Consistently demonstrates exceptional customer service, communication, and problem-solving abilities
• Ability to coach, train, and support less experienced staff
• Demonstrated commitment to quality, accuracy, and operational excellence
• Healthcare experience, including scheduling, patient registration, insurance, or revenue cycle functions preferred
• Experience participating in quality improvement initiatives, workflow development, or project work preferred
• Experience serving as a subject matter expert or lead team member preferred.

For this position, we will consider residents of the states below:

Alabama

Delaware

Florida

Georgia

Maryland

Pennsylvania

Tennessee

Texas

The referenced base salary range represents the low and high end of University of Maryland's Faculty Physician's Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidates geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician's Inc. offers a total rewards package that supports our employees health, life, career and retirement. More information can be found here: https://www.umfpi.org/jobs/summary-employee-benefits.