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Patient Access Services Quality Control Coordinator - Full Time Days

Valley Presbyterian Hospital

Van Nuys, CA

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JOB DETAILS
SKILLS
Access Control, Analysis Skills, Auditing, Best Practices, Billing, Communication Skills, Crisis Intervention, Data Quality, Demographics, Detail Oriented, Documentation Standards, Financial Services, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, High School Diploma, Hospital, Insurance, Insurance Documentation, MEDITECH, Maintain Compliance, Medical Billing, Medical Terminology, Mentoring, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Organizational Skills, Patient Care, Patient Registration, Performance Management, Policy Development, Policy Implementation, Procedure Development, Procedure Implementation, Process Improvement, Quality Assurance, Quality Control, Regulations, Reimbursement, Requirements Validation/Verification, Root Cause Analysis, Team Player, Training/Teaching, Trend Analysis
LOCATION
Van Nuys, CA
POSTED
28 days ago

Patient Access Services Quality Control Coordinator

Valley Presbyterian Hospital

Drive Accuracy, Compliance & Revenue Integrity

At Valley Presbyterian Hospital, our Patient Access team plays a critical role in both patient experience and financial performance. We're seeking a detail-oriented Patient Access Services Quality Control Coordinator to ensure the accuracy of patient registrations, improve workflows, and support compliance across all intake and financial processes.

What You'll Do

  • Conduct weekly quality assurance audits to ensure accuracy and completeness of patient registrations
  • Review key data elements including demographics, insurance, financial class, and guarantor information
  • Identify, correct, and report registration errors; track trends and provide actionable insights
  • Develop and deliver reports on error rates, root causes, and performance improvement opportunities
  • Perform root cause analysis and recommend process improvements to enhance accuracy and efficiency
  • Train and mentor Patient Access staff on best practices, insurance verification, and documentation standards
  • Support development and implementation of policies and procedures to improve data integrity
  • Assist with registration workflows during high-volume periods as needed
  • Collaborate with billing and financial services to prevent reimbursement delays
  • Serve as liaison between Patient Access, billing, and insurance providers
  • Ensure compliance with HIPAA, payer regulations, and hospital policies

What You Bring

  • Strong knowledge of patient registration, insurance verification, and payer requirements
  • Advanced analytical skills with ability to interpret data and identify trends
  • Experience auditing and improving registration accuracy and workflows
  • Strong communication and training skills
  • High attention to detail and ability to work independently
  • Proficiency in Meditech and Microsoft Office tools (Excel, Word, PowerPoint, etc.)

Experience

  • Minimum 2 years of Patient Access, hospital registration, or related experience required
  • Demonstrated success meeting quality and productivity standards

Education

  • High school diploma or equivalent required
  • College degree or CPAT certification preferred
  • Medical terminology coursework a plus

Requirements

  • LA City Fire Card (within 30 days of hire)
  • CPI (Non-Violent Crisis Intervention) certification (within 30 days of hire)

Why VPH

  • Mission-driven healthcare organization
  • High-impact role supporting both patient experience and revenue cycle
  • Collaborative, team-oriented environment
  • Opportunity to lead process improvement and training initiatives

Apply today to help drive accuracy, compliance, and excellence in Patient Access at VPH.

About the Company

V

Valley Presbyterian Hospital