Passenger Services Supervisor

Overview

Pay: $28/hourly rate 

Location: San Francisco, Ca

Shift: Must be able to work one day of the weekend | Swing shift

The pay listed is the hourly range or the hourly rate for this position.   A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information: 

ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM 2026 Employee Benefits | Staff and Management Team Members 

Responsibilities

• Supervise and support Wheelchair Attendants and Baggage Handler Agents during assigned shifts.
• Lead daily shift briefings and communicate operational updates, safety procedures, and service expectations.
• Monitor employee attendance, punctuality, productivity, and overall performance.
• Coach, train, mentor, and develop team members to maintain high service standards.
• Assist with onboarding and training of new employees.
• Address employee concerns and escalate disciplinary matters as necessary.
• Promote a positive work environment focused on safety, teamwork, and customer satisfaction.

Wheelchair Operations

• Ensure passengers requiring mobility assistance receive courteous, professional, and timely service.
• Monitor service levels and staffing assignments to meet airline and customer demands.
• Assist with coordinating wheelchair requests during peak operational periods.
• Respond to passenger inquiries, complaints, and service recovery situations.
• Ensure compliance with ADA requirements and company service standards.

Baggage Operations

• Oversee baggage handling activities, including loading, unloading, transfer, and delivery operations.
• Monitor baggage handling performance to ensure timely processing and delivery.
• Investigate and document baggage-related incidents, delays, discrepancies, or service issues.
• Coordinate with airline representatives and operations teams to resolve baggage concerns.
• Ensure proper handling of priority, oversized, and special-service baggage.

Operational Excellence

• Coordinate staffing levels based on flight schedules, passenger volume, and operational needs.
• Maintain effective communication with airline partners, airport authorities, and internal departments.
• Monitor operational performance metrics and implement corrective actions when needed.
• Complete shift reports, incident reports, and operational documentation accurately and timely.
• Support irregular operations, flight delays, cancellations, and emergency situations.

Qualifications

At least 2 years of experience supervising employees.

· Experience effectively managing teams: solid staff retention, counseling and developing team members, etc.

· MS Office (Outlook, Word, Excel) proficiency required.

· Valid Driver’s License and satisfactory driving record is required to operate company vehicles to and from customer work sites.

· Proven ability to handle confidential information with discretion.

· Detail-oriented with a high level of accuracy.

· Strong organizational, multi-tasking, and prioritization skills.

· Excellent interpersonal and communication skills, including ability to give effective presentations to small and large groups.

· Resourceful team player with a positive outlook and approachable demeanor.

· High School Diploma or GED (Required)