About Us:
At Southeastern Equipment, we are dedicated to providing industry-leading equipment and exceptional service to help our customers build the future. We are passionate, helpful, and always focused on the customer experience. If you're looking for a fast-paced, dynamic environment where you can make a difference, we'd love to have you join our team!
As a Parts Associate, you will play a crucial role in delivering outstanding customer service by assisting customers with their parts needs, processing orders accurately, and maintaining inventory levels. You'll be an essential part of our Parts Department, ensuring that every customer leaves with the right product and an excellent experience.
Customer Service
Greet and assist customers both in-person and over the phone with parts inquiries.
Provide expert recommendations based on customer equipment needs.
Process customer orders promptly and accurately.
Ensure customer satisfaction through exceptional service.
Part Ordering and Processing
Work with vendors to order parts and ensure timely delivery.
Verify the accuracy of incoming orders and resolve discrepancies.
Maintain accurate records of customer and equipment data for future reference.
Stay up-to-date on construction equipment parts and components, researching alternatives when needed.
Ensure pricing accuracy on purchase orders and invoices.
Inventory Management
Receive, inspect, and organize incoming parts shipments.
Maintain inventory records, including part numbers and pricing.
Assist with annual inventory audits.
Documentation and Reporting
Keep organized records of parts transactions, invoices, and receipts.
Generate reports on sales, inventory, and other key metrics to aid in decision-making.
Additional Tasks
Assist the Parts Manager with various department-related tasks and projects.
Help improve the department's presentation through displays and merchandising.
Multitask and adapt as needed to handle multiple issues efficiently.
Education: High school diploma or equivalent (additional technical training is a plus).
Experience: Previous experience in a similar role within the construction equipment industry is highly desirable.
Knowledge: Strong understanding of construction equipment parts and components is preferred.
Skills:
Excellent customer service and communication skills.
Proficiency in inventory management systems.
Strong organizational skills with attention to detail.
Competency in Microsoft Office (Word, Excel, PowerPoint).
Typing speed of 30 WPM or higher.
Physical Requirements:
Ability to lift heavy items (up to 50 lbs regularly, over 100 lbs occasionally).
Must be able to stand, walk, bend, and reach.
Vision abilities required include close and distance vision, peripheral vision, and depth perception.
Other:
Valid driver's license.
Willing to become forklift certified.
Professional etiquette required at all times.
Competitive Compensation: We offer a competitive salary and benefits package.
Career Growth: Opportunities for training and advancement within the company.
Work Environment: A fast-paced, dynamic environment where every day is different and rewarding.
Values: We are passionate, helpful, and always place the customer first.
To Apply:
Click "Apply Now" and submit your resume. Join a team where you're not just another employeeyou're a valued part of our mission to build the future.
Southeastern Equipment stands behind the equipment we carry and the customers we serve. At Southeastern, you’re not only getting top performing equipment, you’re getting quality and trusted support. We’re here to make your equipment experience a great one.
Southeastern offers new, used, and rental equipment for each industry with full in-shop and field technician service and a dedicated parts department.
Experienced ManufacturersSoutheastern carefully selects dependable and experienced equipment manufacturers. Each manufacturer excels in delivering parts on time and providing outstanding warranty support. A wide range of trusted manufacturers are available to ensure the right product is available and each customer receives uninterrupted support.
Case, Southeastern’s primary vendor, is a world-class construction equipment manufacturer and trusted partner for over 50 years. Case has received numerous performance awards and leads the industry with their innovative products.
Factory Trained TechniciansSoutheastern’s factory trained technicians understand that your equipment’s operation is key to your success. Our technicians have a wide range of experience and are always prepared with a fleet of service trucks. At your job site or in our facility, Southeastern’s factory trained technicians use advanced diagnostic and repair tools to provide the fastest turnaround.
On Hand and Specialized PartsSoutheastern has an extensive inventory of parts to efficiently support our service team. This on hand inventory allows service technicians to quickly diagnose and repair your equipment. Dedicated parts personnel are available at each location to help you find the part you need – even for older, specialized equipment.