Parts & Service Support Representative - Remote, Eastern U.S.

Parts & Service Solutions Representative - Remote, Eastern U.S.

• Belleville, IL

Skip To Content

Built To Connect - Astec

Skip to Main Content Skip to Footer Content

Contact Us

The site navigation utilizes arrow, enter, escape, and space bar key commands. Left and right arrows move across top level links and expand / close menus in sub levels. Up and Down arrows will open main level menus and toggle through sub tier links. Enter and space open menus and escape closes them as well. Tab will move on to the next part of the site rather than go through menu items.

Back

Products

Asphalt

Concrete

Crushing

Forestry & Environmental Recycling

Industrial Heating Systems

Material Handling

Mobile Crushing & Screening

Road Construction

Rock Breaker Technology

Screens & Feeders

Washing & Classifying

Used Equipment

Having trouble finding the product you''re looking for ?

Product Finder

Applications

Aggregates

Asphalt

Concrete

Forestry

Mining

Loading & Unloading

Organics

Recycling

Road Building

Thermal

Parts

Service

Product Support

Warranty

Training

Telematics

Calculators

Digital

About

About Us

Careers

Case Studies

Merchandise

Newsroom

Events

Patents

ESG

ESG Overview

Governance Documents

Executive Management

Board of Directors

Committee Composition

More

California Transparency in Supply Chains Act

Conflict Materials

Human Rights Policies And Values

Supplier Code of Conduct

Visitor Safety Awareness

Workplace Occupational Health And Safety

Our Sustainability Commitment

Investor Relations

Contact Us Where to Buy

Toggle navigation

Portal Home

Create Profile

Share This Job

Parts & Service Solutions Representative - Remote, Eastern U.S.

Job Title

Parts & Service Solutions Representative - Remote, Eastern U.S.

Job ID

27776722

Location

Belleville, IL

Other Location

Description

BUILT TO CONNECT Astec is a global, environmentally focused infrastructure and manufacturing company serving the asphalt road building and aggregate processing industries. Our mission is to design and build the most innovative products for the industries we serve. We deliver world-class solutions backed by integrity, innovation, and customer success LOCATION: Remote or sit at any MS Site ABOUT THE POSITION The Parts and Service Solutions Representative (PSSR), strategic accounts is a customer-facing aftermarket leader responsible for driving profitable parts and service growth through a consultative, solution-based approach. This role serves as a critical hybrid of a technical consultant and revenue driver, acting as the primary interface between end customers, dealer channel partners, and OEM support functions. Unlike capital sales roles, the PSSR owns the lifecycle value realization of installed equipment-ensuring sustained customer performance, uptime, and cost efficiency through proactive engagement and solution development. Deliverables & Responsibilities The PSSR is the primary interface for all parts and service activities in the assigned area of operations and works in close partnership with Capital Sales Regional Sales Managers and Sales Representatives to ensure a frictionless customer experience that delivers maximum value across the entire equipment lifecycle. Lifecycle Revenue Ownership

• Drive aftermarket revenue across parts, labor, preventative maintenance (PM), rebuilds, and upgrades
• Expand lifecycle value capture and increase share of wallet within assigned territory
• Promote long-term service agreements and recurring revenue streams Proactive Account Management
• Actively manage assigned accounts through regular field engagement with operations and maintenance leadership
• Perform equipment inspections and leverage telematics and operational data to identify opportunities
• Develop structured opportunity pipelines based on installed base insights Preventative Maintenance & RBF (Repair Before Failure)
• Sell and implement preventative maintenance programs, inspection services, and fluid analysis programs
• Promote Repair Before Failure (RBF) strategies to minimize unplanned downtime
• Translate equipment condition data into actionable parts, service, and rebuild recommendations Channel & Stakeholder Integration
• Serve as the primary parts and service liaison between end customers, dealer teams, and OEM support functions
• Act as the primary interface for all parts and service engagement within the assigned area of operations
• Partner closely with Capital Sales Regional Sales Managers and Sales Representatives
• Deliver a frictionless, end-to-end customer experience across the full lifecycle
• Ensure aligned execution across direct and indirect channels Field Consultation & Commercial Support
• Provide lifecycle cost and uptime insights to customers
• Support capital sales with installed base intelligence
• Position aftermarket solutions as a core component of total customer value Training & Capability Development
• Lead technical training sessions for customers and dealers
• Support adoption of OEM best practices Organizational Development & Capability Building
• Actively mentor and contribute to the development of future PSSRs
• Support onboarding and coaching of new PSSR's
• Share best practices and field insights
• Contribute to the development of standardized tools and processes KEY PERFORMANCE METRICS
• Aftermarket Revenue Growth & Gross Margin Performance
• PM Contract and Lifecycle Solution Penetration
• Parts and Service Sales Volume
• Field Activity and Inspection Coverage
• Pipeline Value and Conversion Rates
• Repair Before Failure Effectiveness
• Customer Retention and Satisfaction
• Dealer / Channel Engagement To be successful in this role, your experience and competencies are
• 10+ years' experience as a customer-facing service technician or equivalent demonstrated mechanical aptitude in a commercial environment or in aftermarket sales required.
• 3+ years' experience leading technical training required.
• Strong communication skills required.
• Knowledge of direct and dealer channels required.
• OEM aftermarket lifecycle, CRM, and Rebuild program experience preferred. Supervisor and Leadership Expectations None Travel Requirements: 75-85% travel Our Culture and Values Employees that become part of Astec embody the values below throughout their work.
• Continuous devotion to meeting the needs of our customers
• Honesty and integrity in all aspects of business
• Respect for all individuals
• Preserving entrepreneurial spirit and innovation
• Safety, quality and productivity as means to ensure success WORK ENVIRONMENT Office While performing the duties of this job, the employee is regularly exposed to risk of injury in an office environment and occasionally a manufacturing shop plant environment. Duties include a typical office setting including extensive computer work, sitting or standing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Dealer and Customer Sites Working around equipment and on material processing sites require special consideration for safety. MSHA certification may be required at some locations. Exposure to chemical, environmental, noise, and physical hazards are possible. PPE, and site specific safety requirements must be followed, especially in quarries and any areas subject to MSHA inspections. Driving, on the road or on customer sites, must comply with Astec policy. EQUAL OPPORTUNITY EMPLOYER As an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person's veteran status or any other characteristic protected by law or executive order.

Option 1: Create a New Profile

Create Profile and Apply to Job

Option 2: Login and Apply

Username

Password

Submit

FOLLOW US

1725 Shepherd RoadChattanooga, TN 37421 will open in a new pageCall Us

Data Privacy Legal Fraud Alert Transparency in Coverage (TIC)

Astec Industries, Inc.All Rights Reserved

Engineered by BrightMove 2026