Job description
POSITION SUMMARY: North East Trailer Services, a Hyundai dealer, is looking for a Corporate Parts Manager for it's multi-location semi trailer dealership to optimize resources and deliver exceptional service while achieving the goals and objectives of the company.
ESSENTIAL JOB FUNCTIONS:
- Maintain good customer relationships and high level of service.
- Maintain a balanced inventory consistent with the requirements of the service department, shop, retail and wholesale accounts.
- Actively assist in or handle dispute resolutions and warranty situations promptly, to the satisfaction of the customer and the company.
- Understand and track market pricing and make pricing recommendations
- Actively participate in promotional activities.
- Maintain effective “point of purchase” displays of literature and/or materials.
- Track “Lost Sales” and report recommended actions based on data.
- Work with outside sales staff to understand customer requirements and satisfaction with the branches service and support.
- Oversee and reconcile all COD parts transactions.
- Develop and maintain a high level of product knowledge.
- Provide daily reporting and all other duties assigned by the Senior Management.
SKILL REQUIREMENTS:
- Knowledge of principles and processes for providing customer services.
- Must have excellent oral and written communication and interpersonal skills.
- Must be highly analytical and well organized, proficient with the use of computers and related software, customer service oriented
- Must have strong decision-making, problem solving and time management skills.
- Must be ethical in all job related activities
QUALIFICATIONS:
- 5+ years of demonstrated successful heavy duty truck and trailer parts operations management.
- A degree in Logistics and Supply Chain Management or other business-related discipline is preferred but not required.
- Purchasing experience is a plus.
WORK ENVIRONMENT:The performance of this position will require exposure to the shop/repair areas were all areas require the use of personal protective equipment such as safety glasses, hearing protection, and other mandatory safety equipment.
PHYSICAL DEMANDS:
- Sit or Stand as needed
- Walking primarily on a level surface for periodic periods throughout the day
- Reaching above shoulder height, below the waist or lifting as required to reach documents or store materials throughout the workday.
- Proper lifting techniques required.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Schedule:
Supplemental Pay:
Education:
- High school or equivalent (Preferred)
Experience:
- Sales Experience: 1 year (Preferred)
- Management Experience: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
- ASE Certification (Preferred)