Partner Services Manager

Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend, write, count, read, speak, analyze, alphabetize, lift and carry 25 lbs., perceive depth, sit for extended periods, use a computer, work with others, work alone, work protracted or irregular hours and travel by car, van, bus and airplane. Job Description: The Partner Services Manager oversees the day-to-day functions of our Partner Services Team to support and strengthen relationships with FBEO’s network of 300+ Partner Agencies across our 24-county service area in eastern Oklahoma through active engagement and communication to encourage growth and adoption of programs and services.

Benefits:

• 401(k)
• 401(k) matching
• Company parties
• Dental insurance
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• Wellness resources

Job Description: The Partner Services Manager oversees the day-to-day functions of our Partner Services Team to support and strengthen relationships with FBEO’s network of 300+ Partner Agencies across our 24-county service area in eastern Oklahoma through active engagement and communication to encourage growth and adoption of programs and services.
Essential Duties & Responsibilities:

• Support Partner Agencies, including direct portfolio, to address their concerns, enhance their partnership with FBEO, and build their capacity through promotion and implementation of best practices.
• Maintain frequent communication with Partner Agencies through regular visits, email, phone, and video calls.
• Conduct strategic recruitment and development of new partnerships with community leaders and grassroots organizations in designated geographic areas to address food security issues.
• Respond to new partner inquiries, conduct visits for potential partners, and inform new Partner Agency decisions.
• Provide grant support and oversight for partners agencies when FBEO administers subgrant opportunities.
• Develop, plan, and facilitate partner engagement activities, such as Community Café’s and Agency Conferences.
• Develop, conduct, and oversee various training requirements for Feeding Partners including TEFAP Training, New Agency Orientation, Agency Express, Meal Connect, and Service Insights.
• Maintain partner records to ensure compliance with FBEO, Feeding America, and USDA regulations.
• Manage our partner reporting database and oversee partner compliance with ordering and reporting requirements.
• Oversee the Partner Services Coordinators, support their efforts to build relationships with their designated Feeding Partners, and communicate pertinent information accordingly.
• Participate in developing goals, objectives, and strategies related to the Partner Services Team that align with the organization’s strategy.
• Lead Partner Engagement Strategy with Partner Services Team, adjusting according to partner needs.
• Develop, implement, and share the Healthy Pantry Initiative, updating as needed.
• Complete special projects and other duties as assigned by management.

Required Personal Characteristics:

• A desire to fulfill FBEO’s mission and uphold its core values.
• Integrity, enthusiasm, perspective, flexibility, and a strong work ethic.
• Effective interpersonal skills with a demonstrated ability to connect easily and garner the trust and confidence of people from a variety of cultural, economic, and social backgrounds.
• A self-motivated individual with the ability to prioritize, move quickly, and maintain strong follow-through in a dynamic environment.
• Ability to work independently and as a team player.

Position Requirements:

• Bachelor’s degree in a related field or equivalent work experience.
• Valid Oklahoma driver’s license, insurance, and use of personal vehicle.
• Must be available for occasional weekend and evening work.
• Must be able to perform the essential duties and responsibilities with or without reasonable accommodation.
• Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend, write, count, read, speak, analyze, alphabetize, lift and carry 25 lbs., perceive depth, sit for extended periods, use a computer, work with others, work alone, work protracted or irregular hours and travel by car, van, bus and airplane.