Parking Facility Manager

Overview

Responsibilities

Position Responsibilities

Will develop, implement, direct and support "best practices", ABM polices and standards in quality management, job and site safety programs, and personnel administration. Promotes positive employer/employee /customer relationships and interactions. Implements employee training and skill enhancement programs, provides structured employee disciplinary procedures.

Responsible for maintaining positive customer relations from property management level up to senior executive level. Supports ABM activities in budget preparation and vendor/contactor oversight and is responsible to help manage cost and to identify and institute cost savings projects.

Provides on-going oversight and support for ABM administration, budgetary and financial procedures, processes, and standards. Responsible to develop, enhance and submit various professional level written reports, surveys, correspondence on a timely basis. Supports and assists in development of new business opportunities for ABM.

Reports daily to ABM Branch Manager and executive levels of the organization. Interacts with various organizational support elements including administrative, human resources, financial, quality control and safety departments.

Key Responsibilities:

1. Strategic Planning and Management:

• Adhere and enforce location initiatives to optimize parking operations and drive revenue growth.
• Ensure performance goals and objectives are met for the parking team, ensuring alignment with organizational objectives and client expectations.
• Monitor key performance indicators (KPIs) and financial metrics to track progress and identify areas for improvement.

1. Staffing and Training:

• Train a team of parking attendants, valet lead, and support staff, fostering a culture of excellence and accountability.
• Provide ongoing coaching and training opportunities to enhance employee skills and performance.
• Assist with staffing schedules and assignments to ensure adequate coverage and efficient operation of the parking facility.

1. Facility Operations:

• Assist in the day-to-day operation of parking facilities, including entrance and exit management, valet, traffic flow optimization, and maintenance activities.
• Enforce parking policies, regulations, and safety protocols to ensure compliance by patrons and staff.
• Coordinate with maintenance and janitorial teams to address facility maintenance and cleanliness issues promptly.

1. Revenue Management:

• Audit, review and enforce parking payment systems, including cash handling procedures, credit card processing, and mobile payment options.
• Analyze revenue trends and performance data to identify opportunities for revenue enhancement and cost optimization.

1. Customer Service Excellence:

• Foster a customer-centric culture and ensure that all staff members provide courteous and efficient service to patrons.
• Address customer inquiries, complaints, and escalations in a timely and professional manner, striving to exceed expectations.
• Implement service improvement initiatives based on customer feedback and satisfaction surveys.
• Perform other related duties incidental to the work described herein.

Perform other duties as assigned or requested.

Qualifications

• Minimum of 3 years of experience in parking operations leadership and/or valet operation, preferably in the facility management or hospitality industry.
• Strong leadership and team-building skills, with the ability to motivate and empower employees to achieve their full potential.
• Excellent analytical and problem-solving abilities, with a track record of driving operational efficiency and performance.
• Proficiency in parking management software systems and technology solutions.
• Exceptional communication and interpersonal skills, with the ability to interact effectively with clients, employees, and stakeholders at all levels.