Case Management and Supervised Legal Case Work: Conduct client interviews and gather information by asking questions, actively listening and asking follow-up questions to clients; Assist clients in drafting personal statements speaking to their personal history and eligibility for immigration benefits; Gather and arrange evidence and other legal documents for legal representatives’ review and case preparation; Conduct research on relevant laws, regulations, and legal articles; Prepare immigration applications under legal representative and attorney supervision; Support the Legal Services Department’s deportation defense team for both detained and non- detained clients, including bond and parole proceedings, asylum, withholding of removal, relief under the Convention Against Torture, U nonimmigrant status, T nonimmigrant status, VAWA, Special Immigrant Juvenile Status, cancellation of removal, adjustment of status with applicable waivers, motions to reopen, appeals, and other assigned affirmative cases; Assist in case management of immigration applicants, including but not limited to: maintaining client files, drafting cover letters and close out letters, preparing application packets, reviewing case files. POSITION RESPONSIBILITIES: Administrative Duties: Perform administrative duties including answering phones, taking and delivering messages, receiving documents from clients, processing incoming and outgoing mail, making copies, filing records, preparing mailings, and assisting members of the public; Promptly and accurately enter data in online case management database, including entering case notes, sending and responding to internal messages, and updating data at each stage of a client’s case; Attend to clients’ questions regarding case status or program services via phone, email, or in-person; Schedule and conduct calls with detained clients at ICE detention facilities throughout the country where ENH clients are detained; Collect fees from clients; Cover the office reception desk and support the Legal Assistant as assigned.