PALANTIR FOUNDRY APPLICATION SUPPORT ANALYST

 Location: Remote Employment Type: 12+ Month Contract

 Eligible candidates must be legally authorized to work in the U.S. WITHOUT current OR future sponsorship.

We are seeking a Palantir Foundry Application Support Analyst to support users and existing applications within a Palantir Foundry environment.

This position is less focused on building applications from scratch and more focused on keeping existing solutions running effectively, helping users navigate the platform, troubleshooting issues, supporting onboarding, and improving overall adoption.

The ideal candidate has experience working within Palantir Foundry and combines technical troubleshooting skills with the ability to communicate effectively with business users.

  Key Responsibilities
 Provide Tier 1 and Tier 2 support for Palantir Foundry applications and users
 Troubleshoot application, platform, and user issues
 Support new-user onboarding
 Coordinate user access and permissions
 Assist users with navigating and utilizing Foundry applications
 Triage application defects and coordinate issues with development teams
 Manage and document enhancement requests from users
 Develop user guides, training materials, and support documentation
 Deliver user training and application guidance
 Monitor application usage and user adoption
 Support application releases and communicate changes to users
 Track recurring issues and identify opportunities to improve the user experience
 Work closely with developers, business users, and technical teams to resolve problems

 Desired Experience
 Experience working with Palantir Foundry
 Application or product support experience
 Strong troubleshooting and problem-solving skills
 Experience supporting business users in a technical environment
 Experience with user onboarding and access management
 Strong documentation skills
 Experience developing or delivering user training
 Ability to manage support requests, defects, and enhancement requests
 Strong written and verbal communication skills
 Ability to communicate technical concepts to non-technical users

 Experience supporting Foundry applications, Ontology/Objects, workflows, permissions, or other Palantir platform functionality is highly desirable.

 Additional Details
This is a long-term opportunity supporting a large enterprise environment, with multiple positions available.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #LI-ST1