Outside Service Technician

Key Responsibilities

Equipment Installation and Maintenance

• Install, calibrate, and perform preventative maintenance on automotive repair equipment.
  
• Diagnose and troubleshoot equipment issues, replacing faulty components as needed.
  
• Conduct safety inspections to ensure compliance with technical standards and specifications.
  

Customer Engagement and Support

• Actively listen to customers' technical concerns, providing clear and effective solutions.
  
• Deliver timely, professional responses to inquiries, ensuring a seamless customer experience.
  
• Offer on-site training and guidance to customers on proper equipment use and maintenance.
  

Technical Expertise

• Exhibit strong hands-on skills in diagnosing and repairing advanced collision repair equipment.
  
• Collaborate with internal teams on complex cases requiring additional analysis or resources.
  

Documentation and Reporting

• Maintain accurate records of all service activities, including diagnostics, repairs, and parts used.
  
• Prepare detailed reports for customers and management to ensure transparency and accountability.
  

Requirements

Required Qualifications

Technical Expertise

• Strong knowledge of collision repair equipment, such as welders, frame racks, and rivet guns.
  
• Proficient in reading and interpreting technical manuals, schematics, and wiring diagrams.
  
• Familiarity with welding techniques (e.g., MIG, TIG) and adherence to safety standards.
  

Experience

• 3+ years of hands-on experience in a technician role, ideally within the collision repair industry.
  
• Proven skills in mechanical and electrical troubleshooting and repair.
  

Customer Service Skills

• Exceptional communication and interpersonal skills, with the ability to explain complex technical issues clearly.
  
• A commitment to customer satisfaction and building long-term relationships.
  

Additional Requirements

• Valid driver’s license with a clean driving record for travel to customer locations.
  
• Physical capability to lift and move equipment weighing up to 50 lbs.
  
• Availability to travel within the region for service appointments.
  

Preferred Qualifications

• Certifications in welding, electrical repair, or relevant automotive technologies.
  
• Experience delivering technical training to customers or internal teams.
  

Benefits

Benefits:

• Competitive salary based on experience.
  
• Health insurance.
  
• 401K
  
• Opportunities for advancement and professional development.