Outpatient Office Manager

As a leading Outpatient Treatment Center in the Greater Richmond area, Hallmark Youthcare treats adolescents with emotional and behavioral issues triggered by trauma. Treatment is provided in a warm and friendly environment by a group of well-trained, highly motivated staff that takes pride in delivering quality care.

We are currently accepting applications for Outpatient Office Manager

Starting salary at $26 hourly, commensurate with experience

Position Summary: The Outpatient Office Manager is responsible for managing day-to-day administrative operations while providing mental health support and services in accordance with organizational policies and regulatory requirements. This dual-role position combines office leadership with direct client support, ensuring efficient office management, quality care, and compliance with behavioral health standards.

Key Responsibilities:

Outpatient Office Management:

• Oversee daily administrative operations of the office.
• Manage scheduling, correspondence, and office communications.
• Maintain organized records, files, and documentation.
• Supervise support staff and coordinate workflow to ensure efficiency.
• Manage office supplies, equipment, and vendor relationships.
• Assist with budgeting and expense tracking as needed.

QMHP Responsibilities:

• Provide mental health support services to clients as outlined in individual treatment plans.
• Conduct assessments, monitor progress, and document interventions.
• Collaborate with clinical and administrative teams to support client care.
• Ensure compliance with all regulatory requirements related to mental health services.
• Participate in treatment team meetings and case conferences.
• Maintain professional boundaries and confidentiality in all interactions.

Qualifications:

• Bachelor’s degree in Human Services, Psychology, Social Work, or related field preferred.
• Minimum of 2 years of experience in office management and/or behavioral health services preferred.
• Strong organizational, administrative, and communication skills.
• Knowledge of mental health principles, treatment planning, and client documentation.
• Proficiency in Microsoft Office and other office management software.
• Ability to work effectively both independently and as part of a team.
• Commitment to Trauma-Informed Care principles.