British Standards Institute (BSI), Business Practices, Call Monitoring, Call Volume, Communication Skills, CompTIA A+, Computer Skills, Computer Software, Customer Relationship Management (CRM) Systems, Customer/Client Research, Data Management, Exceeded Sales Goal, ISO 9001, Life Insurance, Metrics, Presentation/Verbal Skills, Sales, Sales Closing Skills, Sales Management, Salesforce.com, Scripting (Scripting Languages), Telemarketing, Telephone Skills, Telesales, Vision Plan