OT Tech Specialist

OT Tech Specialist

Job ID

297071

Posted

30-Sep-2026

Service line

Advisory Segment

Role type

Full-time

Areas of Interest

Digital & Technology/Information Technology, Property Management

Location(s)

New York - New York - United States of America

About the Role:

The CBRE OT Field Technician delivers on-site operational technology (OT) support across CBRE-managed facilities, serving as the primary point of contact for field-level incident resolution, system maintenance and client-facing technical guidance. This role combines hands-on technical expertise with a service-first mindset to keep critical OT environments running reliably.

What You'll Do:

On-Site Technical Support

‒ Deliver Level 1 and Level 2 technical support for OT systems and endpoints at client sites.

‒ Install, configure, troubleshoot, upgrade and maintain OT-related workstations, printers, wireless devices, handheld devices and peripherals following established standards.

‒ Perform basic networking tasks including cable tracing, IP configuration and connectivity verification.

‒ Support workstation and server deployment, including basic OT system configurations.

‒ Travel to multiple client locations to provide in-person field coverage as directed.

Incident and Service Request Management

‒ Own incident resolution from intake to closure, tracking all work in the service management system.

‒ Meet or exceed CBRE service level agreements (SLAs) on all incidents and service requests.

‒ Escalate unresolved issues promptly to the appropriate team or third-party vendor.

‒ Maintain accurate asset records, contributing to timely and reliable inventory data.

‒ Provide after-hours support for critical incidents, outages and scheduled projects when required.

Client Engagement

‒ Build trusted relationships with clients by demonstrating empathy, active listening and a clear understanding of their concerns before proposing solutions.

‒ Communicate technical solutions in plain language tailored to each client's skill level.

‒ Advocate for the IT service provider model by explaining its value and reinforcing a collaborative partnership.

‒ Contribute to client satisfaction metrics by treating every interaction as an opportunity to build confidence.

Process Improvement and Documentation

‒ Identify gaps in established procedures and recommend improvements to the regional manager.

‒ Develop and maintain knowledge base articles covering both customer-facing guides and internal technical reference.

‒ Apply creative problem-solving alongside standard operating procedures to resolve non-routine issues.

‒ Communicate openly with management and team members to share insights and flag emerging issues.

Technical Skills

‒ Candidates should bring familiarity with the following technologies and hardware:

‒ Operating systems and software: Windows 10, macOS, iOS, Microsoft Office, common internet browsers, VPN, local account management, command line and system management tools.

‒ Hardware: desktop and laptop computers, iPads, iPhones, Android devices, printers, video conferencing equipment and IP phones.

‒ Networking: working knowledge of wide area networks, TCP/IP and server operating systems is an asset.

‒ Service frameworks: understanding of ITIL methodology and experience with service management systems.

Core Competencies

‒ Client focus: consistently meets CBRE expectations for exemplary service by placing the client's perspective at the center of every decision.

‒ Communication: articulates technical and non-technical information clearly in writing and verbally, adjusting style to the audience.

‒ Urgency assessment: accurately reads the priority of a request and responds accordingly.

‒ Reliability: punctual, consistent attendance with the ability to manage time across multiple concurrent assignments.

‒ Physical requirements: ability to move boxes and computer equipment weighing up to 50 pounds and position oneself to install equipment including under desks.

‒ Mobility: willingness and ability to travel regularly to client sites outside the primary office.

What You'll Need:

Bachelor's Degree preferred with up to 3 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.Ability to use existing procedures to solve standard problems.Experience with analyzing information and standard practices to make judgments.In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.Organizational skills with a strong inquisitive mindset.Intermediate math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial-related calculations.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the OT Tech Specialist position is $85,000 annually and the maximum salary for the OT Tech Specialist position is $100,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

About CBRE Group, Inc. CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm and a premier provider of critical infrastructure services. The company has more than 155,000 employees serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience, critical infrastructure); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

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