Operations Supervisor Warehouse

Company Overview

Riverstone Logistics RLX is committed to being an honest reliable dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors serve our communities and improve our industry. RLX provides final mile deliveries through dedicated and network models for various clients across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries. Headquartered in Charlotte North Carolina RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States.

Position Summary

The Operations Supervisor will oversee the day-to-day functions of Inbound Operations - unloading of all customers product into our Hub and out away into inventory locations prior to any outbound activity. In addition this position will assist CDTRTD in monitoring and troubleshooting delivery issues in a proactive and highly responsive manner. This position will spend most of their time in the office or warehouse helping to maximize the performance of the site by providing feedback and coaching to their team.

Competencies

Ethics & Values Problem Solving Customer Focus Drive for Results Conflict Resolution FunctionalTechnical Skills Managing & Measuring Work Timely Decision Making Decision Quality Informing Composure Listening

Essential Duties and Responsibilities

The essential functions include but are not limited to the following:

Oversee day-to-day delivery operations including the monitoring of morning loadoutcheck in delivery activity evaluation of motor carrier needs and customer service in accordance with agreed quality and production standards of the client

Ensure timely reporting of loadoutreturns compliance as well as motor carrier compliance within client standards and the agreed-upon communication mechanism

Maintain professional working relationships with location management peers motor carriers client employees and other department managers and holds their team to the same standards

Supervise and review route monitoring utilizing client-specific software

Process and monitor returns through the client portal at participating locations

Move inventory safely using material handling equipment as needed

Serve as a main point of contact for escalations from the client

Schedule orders and notify the customer of their time windows for next day delivery

Perform other duties as assigned may vary based on client requirements

Minimum Qualifications Knowledge Skills and Abilities

High School DiplomaGED or equivalent required

Strong people and operations supervisory skills

Experience utilizing Microsoft Office products Excel Teams etc.

Excellent verbal and written communications skills

Excellent interpersonal skills

Excellent customer service skills including conflict resolution

Ability to adapt to changes in a fast-paced environment

Ability to embrace new technology

2-3 years of Operations or final mile delivery experience preferred

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee