Operations Supervisor- Food & Beverage/Rooms

Return to Search

Operations Supervisor- Food & Beverage/Rooms

jdv by Hyatt

Unscripted Durham

US - NC - Durham

Food and Beverage

Department Head/Manager

Full-time

Yearly US Dollar (USD) pay basis

Req ID: DUR000209

Share Operations Supervisor- Food & Beverage/Rooms on LinkedIn Tweet Operations Supervisor- Food & Beverage/Rooms Share Operations Supervisor- Food & Beverage/Rooms on Facebook Share Operations Supervisor- Food & Beverage/Rooms via Email

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Operations Supervisor- Food & Beverage/Rooms is responsible for overseeing and directing Banquets, Restaurants, In-Room Dining, Lounges, Stewarding, Housekeeping, Front desk and any other Operations department related areas operated by Hyatt.

Duties include:

• Responsible for supporting the leaders of the Food and Beverage and Rooms operations in the front and back of the house
• Implement and maintain F&B sales/marketing programs
• Direct and oversee development of employees
• Hire, train, empower, coach and counsel, performance
• Support operations of the payroll, reports, forecasts, inventory and budget for food and beverage operations
• Coordinate food and beverage and rooms operations with other hotel departments to ensure efficient guest service
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
• Implement procedures to increase guest and associate satisfaction
• Exercise quality control for both food and beverage and guest rooms
• Maintaining Hyatt standards of service and ensure their implementation
• Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
• Maintain communications with Corporate Staff
• Coach and counsel employees to reflect Hyatt service standards and procedures

Qualifications

• 2 years or more of progressive hotel Food and Beverage and Rooms experience (typically with Hyatt)
• Service oriented style with professional presentations skills
• Proven leadership skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear and concise written and verbal communication skills
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills
• Experience implementing new F&B/Rooms concepts

Apply

Share Operations Supervisor- Food & Beverage/Rooms on LinkedIn Tweet Operations Supervisor- Food & Beverage/Rooms Share Operations Supervisor- Food & Beverage/Rooms on Facebook Share Operations Supervisor- Food & Beverage/Rooms via Email

Other Opportunities For You

Night Manager

The Standard, Mexico City | Mexico City, DIF, MX

Guest Experience Supervisor

The Standard, Mexico City | Mexico City, DIF, MX

Assistant Director of Engineering

Hyatt Regency Lake Tahoe Resort, Spa and Casino | Incline Village, NV, US

Part-time Server - Pete's Sunset Grille ($16.90/hr.)

Hyatt Regency Huntington Beach Resort and Spa | Huntington Beach, CA, US

Interim Front Office Manager (Taskforce)

Hyatt Regency Bellevue on Seattle's Eastside | Bellevue, WA, US

Engineering Supervisor

Hyatt Regency Chesapeake Bay Golf Resort, Spa and Marina | Cambridge, MD, US