Operations Student Leads - (Service Desk and Maintenance) Internal Hire

About Luther Seminary

Luther Seminary educates leaders for Christian communities called and sent by the Holy Spirit to witness to salvation through Jesus Christ and to serve in God's world. Our values are Gospel-centered, Student-focused, Innovative, Academically Rigorous, Inclusive, andCommunity Oriented.

Luther is the largest seminary of the Evangelical Lutheran Church in America. We also educate students of 41 other denominations and traditions. Luther is accredited by the Higher Learning Commission and the Association of Theological Schools.

Position Title

Operations Student Leads - (Service Desk and Maintenance)

Team

Finance & Administration

Date

08/25/2025

Position Status

Exempt

X

Non-Exempt

Reports To

Director of Operations

Grade

1. PURPOSE:

1. KEY RESULT AREAS:

• Use scheduling software to set up a monthly schedule for student workers for both Operations teams.
• Learn the building hours and schedule priorities
• Work with leadership to schedule workers for events outside of normal hours
• Communicate with other Service Desk workers about scheduling needs, timelines, and expectations; managing weekly hour maximums
• Serve as a first point of contact for students who are unable to fulfill their shifts.
• Update Operations documents and SOPs as needed.
• Provide training to service desk student workers on our processes, policies, and procedures.
• Provide Operations department office support.
• Other Duties as Assigned

• Custodial services
• • Routine
  • Project
• Event support
• Light maintenance
• Grounds keeping
• • Landscape plantings and mowing
  • Leaf removal
  • Snow removal
  • Grounds setup for events
  • Mail and Consumable product deliveries

1. RELATIONSHIPS

1. JOB SPECIFICATION:

1. Commitment to Luther Seminary's Mission and Vision
2. • Students must possess an ongoing commitment to advancing the Mission and Vision of Luther Seminary through the effective use and support of technology.
3. Required Knowledge, Skills, and Abilities:
4. • Maintain a professional demeanor with individuals seeking help and provide support in a clear, calm manner.
   • Protect the privacy and security of confidential account information.
   • Attention to detail
   • Excellent customer service skills
   • Excellent verbal and written communication skills
   • Self-starter, motivated to proactively address issues, and willing to ask for help
   • Ability to describe problems as well as solutions on the phone
   • Must be able to read and write English
   • Ability to lift up to 30 pounds.
   • must be on campus during peak periods: September, January, May and June. Extended time away from campus should be discussed in advance with the on-call team and Operations Coordinator
5. Desired Education and Experience:
6. • Experience working independently
   • An interest in learning about technology and A/V equipment
   • Effective troubleshooting and problem-solving skills
7. Policies
8. • Students must commit to a regular work schedule for the semester; some evening and weekend work will be required. Trips and breaks must be coordinated with the on-call team and the Operations Coordinator
   • The student must be punctual. Advance notice must be given for time off.
   • This position requires the student to sign a special agreement regarding the administration of student passwords and confidential account information.

1. DISCLAIMER: