GiaMed is seeking a detail-oriented Operations Specialist to serve as the backbone of our operations team. In this highly interactive role, you will provide direct day-to-day support to our Program Manager (RN), ensuring our healthcare staffing engine runs smoothly and efficiently.
You will be responsible for the "fine-tuning" of our operations: maintaining meticulous employee records, managing complex scheduling for military facilities, and generating critical KPI reports. This position demands a unique blend of independent initiative and team collaboration, specifically in a regulated environment governed by Joint Commission standards and ISO 9001 principles.
Build and maintain master scheduling templates for contract sites to ensure 100% shift coverage.
Monitor daily gaps or conflicts and escalate risks to the Program Manager immediately.
Coordinate field employee time-off requests (PTO, FMLA, Workers' Comp) and track call-outs in an audit-ready log.
Manage logistics for site visits to military facilities, including travel and pre-visit briefings.
Operational Reporting & Data Tracking
Independently run and analyze reports on credential expirations, attendance, and schedule adherence.
Compile weekly/monthly KPI reports (fill rates, time-to-fill) for the Program Manager.
Assist in drafting Corrective Action Plans for metrics falling below benchmarks.
Ensure all government-required deliverables are accurate and submitted on time.
Field Staff & Lifecycle Support
Act as the primary point of contact for field staff regarding onboarding, scheduling, and general inquiries.
Maintain strict confidentiality of Personally Identifiable Information (PII) at all times.
Support the Program Manager in employment actions, including hiring coordination and separation processing.
Directed Credentialing Assistance
Collect and organize essential documents (licensures, BLS/ACLS, immunizations) under PM direction.
Support the Credentialer by tracking outstanding items and performing OIG/SAM exclusion checks.
Ensure all files are organized in accordance with Joint Commission and contract requirements.
Compliance & Quality Management
Regularly audit credentialing files to maintain TJC and ISO 9001 compliance.
Assist in the preparation for Joint Commission surveys and internal QA reviews.
Identify workflow inefficiencies and suggest proactive improvements or SOP updates.
Qualifications
Education: Associate’s or Bachelor’s degree in Healthcare, Business, or Operations preferred (equivalent experience considered).
Experience: Minimum one year of detail-oriented administrative experience. Previous experience in healthcare staffing or federal contracting is strongly preferred.
Technical Skills: Intermediate to advanced proficiency in Microsoft Excel and Word; comfort with database systems.
Industry Knowledge: Basic knowledge of medical terminology, Joint Commission standards, or ISO 9001 is a significant advantage.
Competencies: Exceptional organizational skills, proactive problem-solving abilities, and the ability to operate remotely with high accountability.
Why GiaMed? At GiaMed, we are dedicated to providing world-class staffing support for those who serve. We offer a remote work environment that values precision, integrity, and the mission-critical nature of healthcare in the federal sector.
Benefits & Perks
120 Hours PTO: Paid time off to support a healthy work-life balance.
Health Insurance: GiaMed pays 100% for employee-only health insurance. Dental, Vision, and Short-term disability are offered and are elective for the employee.
Life Insurance: 50,000 coverage is offered and paid by GiaMed.
Remote Work: 100% remote within San Antonio Texas.