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Operations Specialist

Waste Connections

  • Orlando, Florida
  • 13 days ago

    Highlights

    Waste Connections is seeking a highly motivated, detail-oriented Operations Specialist to support our day-to-day operations and help drive continuous improvement across routing, productivity, customer service, and operational performance. This role is ideal for a self-directed professional who thrives in a fast-paced environment and enjoys solving problems, managing projects, and collaborating with multiple departments.

    Numbers & Facts

    LocationOrlando, Florida

    Description

    Operations Specialist
    Join Our Growing Team!
    Waste Connections is seeking a highly motivated, detail-oriented Operations Specialist to support our day-to-day operations and help drive continuous improvement across routing, productivity, customer service, and operational performance. This role is ideal for a self-directed professional who thrives in a fast-paced environment and enjoys solving problems, managing projects, and collaborating with multiple departments.
    Pay: $22.00 per hour
    What You'll Do
    Operational Support
    • Provide clerical and administrative support to Operations and Department Managers.
    • Coordinate daily operational activities and maintain accurate reporting.
    • Assist with troubleshooting and resolving safety, service, and operational issues.
    • Monitor productivity and operational performance against company goals.
    • Prepare reports, evaluations, and corrective action documentation as needed.
    • Maintain and distribute operational information on a scheduled basis.
    • Communicate with drivers, supervisors, dispatch, and management regarding operational needs.
    • Assist with performance metric collection, analysis, and reporting.
    • Participate in operational improvement initiatives and special projects.
    • Support implementation of operational standards and best practices.
    • Identify process improvement opportunities and recommend solutions.
    • Coordinate with other Waste Connections locations and departments to support operational objectives.
    Routing & Logistics Responsibilities
    Route Optimization & Performance
    • Evaluate and recommend improvements to routing processes and efficiencies.
    • Review and manage missed pickups, carryovers, and issue logs.
    • Ensure service address accuracy and proper route mapping.
    • Audit routes using TRUX and third-party mapping platforms.
    • Route new and changed customer services.
    • Sequence and resequence routes for maximum efficiency.
    • Balance route workloads and service days.
    • Reduce dependence on temporary, holding, helper, and swap routes.
    • Coordinate intraday movement of work between routes.
    • Ensure route closures accurately capture operational KPIs including:
      • Stops
      • Lifts
      • Yards
      • Miles
      • Fuel Usage
      • Disposal Loads
      • Driver & Helper Hours
    Data Management
    • Collect and maintain routing data, customer information, and geocoding records.
    • Work with parcel data, service locations, and USPS address validation tools.
    • Ensure customer information is accurately maintained within company systems.
    Project Management
    Operational Projects
    • Export and analyze route, customer, and productivity data.
    • Support pre-project planning and operational analysis.
    • Assist with route redesign and implementation projects.
    • Prepare customer service schedules and routing files for system imports.
    • Support operational change initiatives and service optimization efforts.
    • Work with District Management to implement routing standards and operational improvements.
    • Assist with project management activities from planning through completion.
    Change Management
    Process & System Improvements
    • Prepare route change files for implementation.
    • Support customer communication and notification plans.
    • Coordinate mapping updates and route modifications.
    • Prepare files and supporting documentation for:
      • Route Changes
      • Mapping Updates
      • Invoice Messages
      • Service Schedule Adjustments
    What We're Looking For
    Preferred Qualifications
    • Strong analytical and problem-solving skills.
    • Excellent organizational and communication abilities.
    • Ability to manage multiple priorities in a fast-paced environment.
    • Experience working with routing, logistics, transportation, dispatch, or operations systems preferred.
    • Proficiency in Microsoft Excel and data analysis.
    • Experience with TRUX or similar routing software is a plus.
    • Project management experience preferred.
    • Strong attention to detail and commitment to accuracy.
    • Ability to work independently while collaborating effectively with cross-functional teams.
    Why Waste Connections?
    At Waste Connections, we believe our people are our greatest asset. We offer a strong culture built on safety, integrity, servant leadership, and continuous improvement. If you're looking for a career where you can make a meaningful impact while growing professionally, we'd love to hear from you.
    Apply today and become part of a team that is committed to operational excellence and customer service.

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