First point of contact for inquiries received in Latam (Mexico) Client Servicing department from high revenue clients via email or phone channel. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support.
Numbers & Facts
Location
Miami, FL
Salary
$21.03 Per Hour
Description
Work Location
Miami, FL (Hialeah). Candidate hours will be Mexico Business Hours and Holidays, which means working during US Holidays.
Training - 120 days 100% in office: Monday to Friday, 9am-6pm EST
After training, transition to Hybrid - 3 days in office, 2 remote
About the Role
First point of contact for inquiries received in Latam (Mexico) Client Servicing department from high revenue clients via email or phone channel.
Responsible for reading, analyzing, and/or determining appropriate handling and resolution of requests.
Requests consist of treasury, cash management, card, and/or depository products.
May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support.
Work location is Miami, FL (Brickell). Candidate hours will be Mexico Business Hours and Holidays, which means working during US Holidays.
Required Skills
Spanish and English required, Portuguese a plus.
1-2 years Banking/Financial industry experience.
1 year of experience working with customers.
Oral & Written Communication
Active Listening
Time Management
Critical Thinking
Relationship Building
Collaborating
Quality Assurance
Problem Solving
Multitasking (i.e., ability to navigate multiple computer systems while interacting with the customer)