Operations Specialist (Level III) in Miami, FL 33131 (Hybrid)

Title: Operations Specialist (Level III)

Location: Miami, FL 33131

Duration: 12 Months

Shift Timing: Training - 120 days 100% in office - Monday to Friday: 9am-6pm EST

After training you will transition to Hybrid - 3 days in office, 2 remote

Please Note: Candidate hours will be Mexico Business Hours and Holidays which means working during US Holidays.

Roles & Responsibilities:

First point of contact for inquiries received in Latam (Mexico) Client Servicing department from high revenue clients via email or phone channel. Day-to-day activities will include being responsible for reading, analyzing and/or determining appropriate handling and resolution of requests. Requests consist of treasury, cash management, card and/or depository products. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support. Work location is Miami, FL (Brickell) Candidate hours will be Mexico Business Hours and Holidays which means working during US Holidays.

Required Skills:
*Spanish and English required, Portuguese a plus. *
1-2 years Banking/Financial industry experience.
1+ years of experience working with customers.
Oral & Written Communication
Active Listening
Time Management
Critical Thinking
Relationship Building
Collaborating
Quality Assurance
Problem Solving
Multitasking (i.e. ability to navigate multiple computer systems while interacting with the customer)
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Microsoft Word
Top 3 Must Have Skillsets Required:
1. Fluent Spanish
2. Microsoft Office
3. Strong attention to detail

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