Description
Title: Operations Specialist I
Reports To: Business Operations Manager
Department: GTM
Location: Cincinnati, OH
Position Status: Salary Exempt
About DMG:
Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country.
We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of "Uninterrupted Peace of Mind."
DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits.
Job Summary:
The Operations Specialist I (OS1) supports operational execution by ensuring adherence to established processes, standards, and service level expectations. The OS1 role focuses on training reinforcement, auditing, and scorecard execution to help deliver consistent, high-quality outcomes for the Account Executives they are aligned to within the GTM segment.
What You'll Do:
- Train Account Executives (AEs) on proper procedures, tools, and best practices.
- Provide day-to-day operational support for designated team(s).
- Deliver training on new or updated SOPs.
- Perform focused audits of AE processes, including project tagging, CDS tagging, and SLA compliance.
- Maintain AE scorecards using established criteria and templates.
- Support operational readiness for new product releases through training and documentation review.
- Document audit findings accurately and consistently.
- Escalate recurring issues, risks, or process gaps to OS2 or management.
- Reinforce standard work and adherence to defined workflows.
- Communicate expectations and feedback clearly and professionally.
- Support operational consistency across assigned processes or segments.
- Other duties as assigned by management.
What You Need:
- Bachelor's degree in business, operations, analytics, or a related field preferred.
- 1-3 years of experience in operations, quality, auditing, training, or a related support role.
- Strong attention to detail with the ability to follow defined processes consistently.
- Clear written and verbal communication skills.
- Basic analytical skills with the ability to review data for accuracy and completeness.
- Comfort learning new systems, tools, and technology quickly.
- Strong time management and organizational skills.
- Ability to receive feedback and apply it to improve performance.
- Proficiency with Microsoft Office tools, particularly Excel and Teams.
- Ability to manage the stress of a fast-paced environment.
- Ability to meet the in-person requirements of the team and/or business needs.
What You'll Get:
At DMG, you'll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers.
Some of our many benefits include:
- Health, dental and vision coverage on day 1.
- Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting.
- Paid Primary and Secondary Caregiver leave.
- Employee Assistance Program to assist with everyday challenges.
- Paid time off to volunteer.
Divisions Maintenance Group is an equal opportunity employer.