Highlights
Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained- Identify opportunities to improve service delivery. Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels- Interact with partners by responding to requests in an effective and timely manner.
Numbers & Facts
| Location | Montréal, QC |
| Industry | Management Consulting Services |
| Salary | $21.17–$24.52 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Description
Our Client, a Banking company, is looking for an Operations Officer II – Bilingual for their Montreal, QC/Hybrid location.
Responsibilities:
Requirements:
Why Should You Apply?
Responsibilities:
- Customer:
- Execute transactions accurately, on time, and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
- Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained- Identify opportunities to improve service delivery
- Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels- Interact with partners by responding to requests in an effective and timely manner
- Shareholder:
- Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity
- Understand internal and industry regulations and trends, remain informed of emerging issues, and apply appropriate due diligence in adherence with operating policies/procedures
- Consistently exercise discretion in managing correspondence, information, and all matters of confidentiality; escalate issues where appropriate
- Support the timely and accurate completion of business processes
- Actively review internal processes/activities and provide ideas for process improvement
- Investigate and escalate non-standard or high-risk activities as appropriate
- Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
- Be knowledgeable of and comply with Bank Code of Conduct
Requirements:
- Bilingual- fully proficient in English and French
- 2-4 years of banking/ financial institute experience
- Customer service experience- call center
- Microsoft Office 365 proficiency- Word, Outlook and Excel
- Communication skills
- Attention to detail
- Time Management, Prioritization and Multitasking skills.
- Risk and compliance knowledge
- Provide a broad range of operational support and perform general to specialized transactions and/or other processing activities for own Operations and Business Services function.
- May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.
- Bilingual – French/English
- Ability to adhere to strict deadlines and handle high volumes of work
- Excellent quantitative and analytical skills
- Excellent organizational and time management skills
- Ability to work independently, as well as part of a team
- Self-motivated and goal-oriented
- Ability to adapt to changing policies and procedures
- Attention to detail is crucial- Understanding of MM and FX Products (e.g. Options, Foreign Exchange spots and forwards, Money Market deposits and loans)
- Sound knowledge of Microsoft Office, proficiency in Excel is a must, coupled with the ability to learn and apply skills to new software programs
- Knowledge of Global and WSS platforms would be an asset
- 0-2 years experience in a Trade Processing related role, preferably experience with cash products (such as Loans, Deposits, Swaps, and Forwards)
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.