Operations Manager

Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. This role is responsible for the successful & timely fulfillment of orders taken across channels as well as the performance and continuous improvement of core fulfillment processes and platforms (OMS, WMS, TMS), including system integrations, automation initiatives, and data integrity across all connected systems.

Payrate: $45.00 - $45.98/hr.
 
Summary:
The eCommerce Fulfillment Manager will own the end-to-end order lifecycle across all retail and digital channels, serving as a critical operational hub at the intersection of Supply Chain, Logistics, Product, Engineering, Retail, and Customer Service. This role is responsible for the successful & timely fulfillment of orders taken across channels as well as the performance and continuous improvement of core fulfillment processes and platforms (OMS, WMS, TMS), including system integrations, automation initiatives, and data integrity across all connected systems. The ideal candidate will define and enforce order routing rules, inventory allocation logic, and fulfillment prioritization strategies while monitoring key operational metrics such as order accuracy, SLA compliance, and cancellation rates. Acting as the primary liaison across internal teams, this role will lead high-impact cross-functional initiatives including new channel launches, peak season planning, and operational transformations. Additionally, this role will own omnichannel KPI reporting, deliver real-time operational visibility to leadership, and drive a continuous improvement culture through data-driven insights and root cause analysis.
 
Responsibilities

• Omnichannel Order Management:
  • Own and manage the end-to-end order lifecycle across all channels (e-commerce, brick-and-mortar, marketplace, BOPIS, ship-from-store, curbside pickup)
  • Oversee Order Management System (OMS) performance, configuration, and continuous improvement
  • Define and enforce order routing rules, inventory allocation logic, and fulfillment prioritization strategies
  • Monitor order accuracy, SLA compliance, cancellation rates, and return/exchange workflows
  • Collaborate with customer service teams to resolve order exceptions, escalations, and fulfillment failures in a timely manner
  • Drive improvements in order visibility and real-time tracking for end customers
• Systems & Technology:
  • Serve as a key business owner for OMS, WMS, and TMS platforms
  • Partner with IT and product teams on system enhancements, integrations (ERP, WMS, OMS, DOM), and new technology rollouts
  • Evaluate and implement automation opportunities across order processing and fulfillment workflows
  • Ensure data integrity and seamless data flow across all integrated platforms
• Cross-Functional Collaboration:
  • Act as the primary liaison between Supply Chain, Technology, Retail, E-Commerce, Customer Service, and Finance teams
  • Lead cross-functional projects including new channel launches, peak season planning, and operational transformation initiatives
  • Work with the marketing and commercial teams to align fulfillment capabilities with promotional and campaign planning
• Analytics & Performance Management:
  • Define, track, and report on omnichannel operational KPIs
  • Build dashboards and reporting frameworks to provide leadership with real-time operational visibility
  • Conduct root cause analysis on operational failures and lead corrective action plans
  • Drive continuous improvement through data-driven insights and industry best practices

 
Qualifications

• Bachelor’s degree required
• 5 years relevant experience in fulfillment or business operations

 
Skills

• Process Improvement
• Root Cause Analysis
• Vendor Management

 
Pay Transparency: The typical base pay for this role across the U.S. is: $45.00 - $45.98 /hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. 
 
Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary.
You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC’s use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded.
 
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