Operations Manager

The Operations Manager is a key leadership role responsible for overseeing and optimizing the landscape company's operations across its Maintenance and Tree/Install divisions. This individual will manage all aspects of estimating, project management, business development, and client relationship management to ensure operational efficiency, profitability, and client satisfaction. The ideal candidate is a proactive leader with extensive knowledge of landscape operations, a strategic approach to project management, and a passion for growing the business.

Key Responsibilities

1. Estimating and Proposal Development
   
2. • Lead the estimation process, analyzing project requirements, materials, labor, and equipment to develop accurate, competitive bids.
     
   • Develop proposals and presentations for prospective clients, ensuring alignment with company standards and client expectations.
     
   • Maintain and refine the estimation database and cost-tracking systems to ensure up-to-date and accurate pricing.
     
3. Project Management
   
4. • Coordinate project schedules and manage resource allocation across both Maintenance and Tree/Install divisions.
     
   • Monitor project progress, conducting regular site visits to evaluate quality, adherence to timelines, and client satisfaction.
     
   • Resolve any operational challenges, working collaboratively with division managers and team leads to ensure a smooth workflow.
     
5. Client Relationship Management and Business Development
   
6. • Develop and maintain strong relationships withkey clients, ensuring high levels of satisfaction and promoting repeat business.
     
   • Actively network within the community and participate in relevant business organizations to increase visibility and build relationships.
     
   • Identify and pursue new business opportunities, focusing on expanding the company’s client base and securing long-term maintenance contracts.
     
   • Collaborate with the leadership team to develop strategic initiatives and marketing plans to enhance company visibility and brand.
     

4. Operational Leadership
   
5. • Develop and implement standard operating procedures (SOPs) across divisions to streamline operations and improve efficiency.
     
   • Lead, mentor, and motivate team members to achieve high performance and professional growth.
     
   • Conduct regular performance reviews and provide constructive feedback to maintain a culture of continuous improvement.
     
   • Ensure compliance with safety regulations, quality standards, and environmental guidelines across all operations.
     
6. Financial Management
   
7. • Collaborate with the finance department to develop and manage budgets, monitor costs, and analyze financial performance for each project.
     
   • Identify cost-saving opportunities and implement best practices to improve profitability.
     
   • Prepare reports for senior management on project progress, financial performance, and operational metricsas requested.
     

Requirements

●        Landscape Management, or a related field preferred; equivalent work experience considered.

●        Minimum of 7 years of experience in operations management within the landscaping and construction/ maintenance industry.

●        Strong background in project management, estimating, business development, and client relationship management.

●        Extensive experience in managing successful departments and operational financial performance.

●        Experience in business development and account acquisitions.

●        Proven ability to develop and maintain client relationships and network effectively within business communities to develop new business.

●        Excellent leadership, communication, and organizational skills.

●        Proficiency in project management software and Microsoft Office Suite (Excel, Word, PowerPoint, Aspire or the like, (ERP, CRM etc.).

Key Competencies

●        Leadership and Team Development: Ability to motivate and mentor teams, fostering a culture of excellence and accountability. Ensure collaboration and transparency within the organization.

●        Strategic Planning and Execution: Skilled in developing strategies to improve business growth and operational efficiency.

●        Relationship-Building and Client Orientation: Proven ability to cultivate strong client relationships and proactively engage with the community to drive new business.

●        Problem-Solving: Proactive approach to addressing challenges, with a focus on sustainable solutions.

Benefits