Operations Manager
Category
Management
Job Location
Norcross, GA, US
Position Type
Full-Time/Regular
Operations Manager
Radwell International LLC | Operations
Full-Time | Salary | Exempt | On-site
Schedule: Monday-Friday - 8:00am to 5:00pm
2780 Peterson Place, Norcross, GA 30071
The Operations Manager is responsible for overseeing all production, warehouse, receiving, inventory, surplus, and repair operations at the facility. This role focuses on achieving performance goals related to safety, quality, delivery, customer satisfaction, inventory accuracy, productivity, and operational efficiency while driving continuous improvement initiatives that support business growth.
The successful candidate is a hands-on leader who can balance strategic planning with daily operational management, develop high-performing teams, and ensure efficient workflows across multiple operational functions.
Key Responsibilities
- Lead, coach, and develop Operations Specialists, Technicians, and Support Staff
- Build leadership capability through training, performance management, and succession planning
- Manage daily production, warehouse, inventory, and operational activities to ensure on-time delivery and high-quality output
- Drive process improvements that increase efficiency, reduce downtime, and improve customer satisfaction
- Promote and enforce safety, quality, and operational standards in compliance with company policies and regulations
- Analyze operational data and key performance indicators to identify trends, improve performance, and resolve issues
- Collaborate with Sales, Customer Service, Production, Engineering, and other departments to optimize workflows and deliver an exceptional customer experience
- Manage budgets, monitor operational costs, and support financial performance objectives
- Oversee inventory, material flow, and resource utilization across the facility
- Lead operational projects including new equipment implementation, workflow optimization, and process improvement initiatives
- Ensure alignment with company growth strategies and operational objectives
- Perform other duties, tasks, or work as assigned
Metrics
- Daily goal attainment and on-time delivery performance
- Customer satisfaction and lead-time reduction
- Production throughput and backlog management
- Warranty and Beyond Economical Repair (BER) performance
- Cost efficiency and resource utilization
- Inventory accuracy and operational productivity
Supervisory Responsibilities
- Direct management of production, warehouse, receiving, and operational teams
- Supervise and develop Specialists, Technicians, and Support Staff
- Performance management, coaching, hiring, and employee development responsibilities
Qualifications
- Strong leadership and team development skills
- Excellent communication, organizational, and problem-solving abilities
- Results-oriented with the ability to work in a fast-paced environment
- Proven ability to improve operational processes and workflows
- Strong analytical and data-driven decision-making capabilities
- Ability to build relationships and collaborate across departments
Knowledge & Skills Required
- Operations management and process improvement experience
- Performance management and employee development skills
- Strong organizational and project management abilities
- Budget management and cost-control experience
- Inventory and warehouse management knowledge
- Continuous improvement mindset
- Strong communication and leadership skills
- Proficiency with business systems, reporting tools, and operational metrics
Education & Experience
- Bachelor''s degree in Business, Engineering, STEM, Operations Management, or a related field preferred; equivalent experience considered
- 3-5 years of experience in operations, production, quality, warehouse, or supply chain management preferred
- Experience leading cross-functional teams in manufacturing, distribution, repair, or service environments
- Experience with industrial or technical products is a plus
Physical Demands
- Occasional sitting, reaching, working overhead, climbing, balancing, stooping, kneeling, crouching, or crawling
- Frequent walking throughout warehouse and production areas
- Continuous standing and repetitive hand motion
- Frequent lifting up to 50 pounds
- Continuous lifting up to 10 pounds
Radwell Benefits
- Medical, dental, and vision coverage starting Day 1 of employment
- 15 PTO days
- Paid company holidays
- Company-paid short-term and long-term disability
- Company-paid life insurance
- 401(k) with company matching
Work Schedule
This is an exempt management position. Standard business hours are generally Monday through Friday from 8:00am to 5:00pm; however, additional hours, evenings, and weekends may be required to support operational needs, projects, and business objectives.
Work Environment
This position operates in a mixed office, warehouse, and production environment. Employees are required to wear Radwear apparel once issued, company identification badges, and access cards. Closed-toe, hard-soled shoes are required, and safety shoes are recommended. Employees must adhere to all company safety policies and procedures.
Radwell International LLC is an equal opportunity employer.