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Operations Manager

ABM Industries

  • New Haven, CT
  • 3 days ago
  • $80,000–$90,000 Per Hour

Highlights

Preferred Candidate Profile Healthcare EVS leader with hospital operations experience, strong people-management skills, budget awareness, process improvement expertise, and a proven ability to lead large frontline teams in a fast-paced healthcare environment. The Environmental Services (EVS) Operations Manager is responsible for planning, organizing, and directing the daily operations of the Environmental Services department within a healthcare facility.

Numbers & Facts

LocationNew Haven, CT
IndustryBusiness Services - Other
Salary$80,000–$90,000 Per Hour
Company Size10,000 employees or more
Year Founded1909
Websitehttp://www.abm.com/

Description

Overview

The Environmental Services (EVS) Operations Manager is responsible for planning, organizing, and directing the daily operations of the Environmental Services department within a healthcare facility. This role leads EVS staff, ensures high standards of cleanliness, safety, regulatory compliance, and patient satisfaction, while overseeing staffing, budgeting, training, performance management, and operational efficiencies. The Operations Manager partners with hospital leadership to drive service excellence, improve processes, and maintain a positive patient and employee experience.
 

Pay: $80000-$90000/ HR


The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

Benefits: ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

 
 

Responsibilities

 

Operations Management
  • Plan, organize, and direct daily Environmental Services operations to ensure efficient service delivery. 
  • Assign work, establish priorities, monitor productivity, quality, and timeliness. 
  • Adjust staffing and workloads based on operational needs. 
Leadership
  • Lead, motivate, and develop EVS associates to achieve departmental goals and customer satisfaction targets. 
  • Direct short- and long-term departmental initiatives in alignment with regulatory and accreditation standards.
  • Serve as a resource for staff and hospital leadership. 
Communication
  • Maintain effective communication with staff, hospital leadership, and cross-functional departments. 
  • Provide coaching, performance feedback, conflict resolution, and team-building support. 
  • Prepare reports and participate in administrative meetings. 
Financial & Operational Accountability
  • Support budget management and fiscal performance of assigned sites. 
  • Manage scheduling, attendance controls, staffing plans, and position controls. 
  • Ensure supplies and equipment are purchased through approved vendors. 
  • Maintain accurate operational and labor reports. 
Service Excellence
  • Promote a culture of customer service and patient satisfaction.
  • Support patient experience initiatives and service recovery efforts. 
  • Drive continuous process improvement and operational excellence. 
Human Resources
  • Recruit, hire, train, coach, and develop team members. 
  • Conduct performance evaluations and corrective action processes.
  • Ensure compliance with labor agreements, policies, and regulatory requirements. 
  • Maintain employee engagement and training standards. 
Safety & Compliance
  • Ensure compliance with healthcare safety regulations and infection control standards.
  • Participate in hospital and ABM safety initiatives and committee

Qualifications

Education
  • Bachelor's Degree required. 
  • In lieu of a bachelor's degree, a High School Diploma/GED plus 5+ years of relevant management experience may be accepted. 
Experience
  • Minimum of 3 years of leadership experience in healthcare. 
  • Acute care hospital leadership experience preferred. 
  • Experience in a large academic medical center preferred. 
  • Union workforce management experience strongly preferred. 
Technical Skills
  • Intermediate proficiency with Microsoft Excel, Microsoft Word, and other business software. 
  • Ability to analyze and utilize operational data for process improvement. 
Leadership Competencies
  • Strong leadership and team development skills. 
  • Excellent verbal and written communication abilities. 
  • Experience managing employee performance, coaching, and conflict resolution.
  • Customer service and patient satisfaction focus. 
Preferred Candidate Profile
  • Healthcare EVS leader with hospital operations experience, strong people-management skills, budget awareness, process improvement expertise, and a proven ability to lead large frontline teams in a fast-paced healthcare environment. 

About Company

ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs. ABM cares about your success.

We provide training so that you learn new job skills and take pride in the quality service you're giving to clients. You'll look like the trained professional you are when you wear a ABM uniform.For your health and safety, we use non-toxic cleaning products and up-to-date equipment.

Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company. These jobs aren't your everyday at ABM; they are careers.

Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.

With fiscal 2011 revenues of approximately $4.2 billion and nearly 100,000 employees, our 300+ offices across the U.S. and various international locales enable us to provide custom facility solutions to sites of all sizes — from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.

With more than 300+ offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.

ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY)

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