Business Administration, File Systems, Forklift, High Availability, Leadership, Logistics, Logistics Management, Operations, Operations Management, Pallet Jack, People Management, Policy Implementation, Process Improvement, Production Volume, Quality Assurance, Quality Management, Records Management, Safety Compliance, Secret Clearance, Security Compliance, Status Reports, Time Management, United States Citizenship and Immigration Services (USCIS), Warehousing
Position: Operations Manager (NRC/ES-1 Site Focus)
Location: Lee's Summit, MO
Employment Type: Full-Time, Exempt
Overview
The Operations Manager leads daily file operations, correspondence handling, scanning, secure transportation, and maintenance at the National Records Center (NRC) and NRC Extension Site-1 (ES-1) underground facilities. This role ensures high accuracy, timeliness, and integrity in managing millions of immigration files while directly supporting USCIS enforcement and eligibility decisions.
Key Responsibilities
- Supervise shift operations across stack rooms, processing areas, and secure transportation within a 30-mile radius (including the co-located Federal Records Center).
- Optimize workflows, manage warehousing equipment (forklifts, pallet jacks, etc.), and coordinate large-scale file movements.
- Oversee quality assurance, inventory accuracy, and strict compliance with security-sensitive material handling (PII/SPII, chain-of-custody protocols).
- Flex the workforce to match fluctuating production volumes and implement policy or technological changes with minimal disruption.
- Provide 24x7 emergency availability and deliver timely operational status reports to senior leadership and the Contracting Officer's Representative (COR).
- Drive continuous efficiency improvements and error reduction to support mission-critical immigration record access.
Required Qualifications
- Minimum 8+ years of supervisory experience in records storage, retrieval, logistics, or high-volume operations, preferably in a federal environment.
- Hands-on experience with file tracking systems (e.g., RAILS) and high-volume document processing.
- Bachelor's degree in Logistics, Operations Management, Business Administration, or a related field (or equivalent combination of education and experience).
- Ability to obtain and maintain a SECRET clearance.
- Proven leadership in multi-shift environments with strong emphasis on safety, compliance, and team performance.
Preferred Qualifications
- Familiarity with underground storage facilities or federal records management programs (USCIS or NARA experience is a plus).
Apply by submitting a resume and cover letter to [rkhatri@heartland-federal.com] (or via our website when postings are live), referencing the specific role.