Operations Manager

Scale Computing is hiring an experienced Indianapolis based Operations Manager to lead our Operations team and keep the business running smoothly across departments. Youll manage a team of Operations Coordinators, own the processes behind orders, provisioning, warranty, licensing, and inventory. Your goal will be to drive improvements by optimizing costs, being faster and more efficient as we scale.

What Youll Do

• Lead and develop a team of Operations Coordinators, owning escalations across warranty replacements and returns, support renewals and cases, new business orders, inventory and warehouse, supply chain issues, and third-party license tracking
• Partner with Implementations, Support, Sales, Product, Finance, Marketing, and 3rd Party vendors to keep operations efficient and accurate
• Own data integrity for our products in our multiple business systems
• Maintain global relationships with manufacturers, OEMs, and vendors, covering ordering, provisioning and delivery of equipment and services
• Run technology alliance programs with third-party software vendors, including process design, metrics reporting, and partner-facing content
• Build processes and documentation for product launches and end-of-life (EOL) transitions
• Review and coordinate pre-sales requests, proofs of concept, hardware trials, demos and deployment activities