| Location | Durham, NC |
Responsibilities: of the Operations Manager: • Lead, coach, and develop a team of Operations Associates to ensure high performance and engagement. • Oversee day-to-day operational workflows, ensuring accuracy, efficiency, and adherence to service-level agreements. • Identify process improvement opportunities and implement scalable operational best practices. • Monitor key performance indicators (KPIs) and prepare reporting to support data-driven decision-making. • Collaborate with cross-functional teams including leadership, finance, and client-facing partners to support business objectives. • Ensure compliance with internal policies, procedures, and industry regulations. Qualifications: of the Operations Manager: • 5+ years of experience in operations, with at least 3 years in a people management or team lead role. • Proven ability to manage, motivate, and develop operational teams. • Strong analytical and problem-solving skills with a focus on continuous improvement. • Experience working in a hybrid environment and managing both in-office and remote team members. • Excellent communication, organizational, and time-management skills.