Operations Lead, Command Center

About the Role

As an Operations Lead, Command Center, you'll serve as the on-shift leader responsible for the coordination of live autonomous and human-assisted trucking operations. You'll ensure uninterrupted service delivery, proactive customer communication You'll work closely with Operations Specialists, remote operators, and On-Site Support teams to ensure operations run safely, efficiently, and with minimal downtime.

If you're detail-oriented, thrive in high-tempo operational environments, and take pride in helping teams perform at their best, this role is for you.

What You'll Do

Technical Knowledge

• Recognized subject matter expert across Command Center workflows.
• Deep command of monitoring tools, triage logic, playback analysis, and mission dynamics.
• Identifies process gaps and drives workflow improvements.
• Provides high-quality operational insights to Engineering and Operations leadership.

Execution

• Serves as the primary escalation point during shifts.
• Guides prioritization, distributes workload, and ensures shift readiness.
• Coordinates responses during high-severity issues.
• Owns recurring workflows (handover quality, CFH quality reviews, SOP consistency).
• Leads initiatives that improve Command Center efficiency, reliability, or accuracy.

Collaboration

• Mentors Ops Specialists and Fleet Specialists.
• Communicates effectively with Engineering, Field Techs, Drivers, and leadership.
• Drives timely updates during incidents.
• Provides input on scheduling, staffing, and training needs.
• Helps build strong team culture and operational discipline.

What We're Looking For

Experience:

• 1+ years in logistics, dispatch, fleet operations, or command-center environments.
• Proven experience coordinating on-shift teams or live operational logistics.

Background:

• Strong understanding of operational control centers, dispatch coordination, or multi-route fleet management.
• Proven ability to manage live operations, resolve escalations, and maintain composure under pressure.

Industry Knowledge:

• Familiarity with transportation, logistics, or autonomous vehicle operations.
• Understanding of FMCSA regulations, safety protocols, and field coordination workflows.

Strong Communicator:

• Skilled at real-time decision-making and communication in high-pressure or customer-facing scenarios.
• Adept at translating complex operational data into clear, actionable updates for both internal and external stakeholders.

Leadership Mindset:

• Leads with composure and accountability, ensuring the team operates with urgency and precision.
• Builds a strong culture of accountability, teamwork, and continuous improvement.

Why Join Kodiak?

At Kodiak, you'll work at the forefront of autonomous trucking, helping shape safety and compliance frameworks that will define the industry. Your work will directly contribute to real-world deployments, regulatory readiness, and the safe scaling of breakthrough technology. Join us in creating the foundation that will make autonomous trucking not only possible, but trusted and safe at scale.

What we offer:

• Competitive compensation package including equity and biannual bonuses
• Excellent Medical, Dental, and Vision plans
• Generous PTO and parental leave policies
• Long Term Disability, Short Term Disability, Life Insurance
• Wellbeing Benefits - Headspace, One Medical, Gympass, Spring Health
• Fidelity 401(k)
• Commuter, FSA, Dependent Care FSA, HSA
• Various incentive programs (referral bonuses, patent bonuses, etc.)