POSITION SUMMARY
Ensures excellent customer service through timely and accurate processing of orders, communication with customers, and coordination of
operational duties.
ROLE AND RESPONSIBILITIES
- Solicits outbound freight in order to manage network balance while maintaining a high level of service.
- Interacts with customers and addresses any concerns or issues.
- Forecasts potential customer needs and proactively works to address those needs.
- Responds promptly to customer inquiries and request.
- Processes customer orders with required information to properly pick up and deliver goods.
- Schedules all loading and unloading appointments.
- Tracks all shipments while under dispatch from pick up to deliver.
- Travels as needed.
- Establishes and maintains positive working relationships to meet or exceed customer expectations.
- Receives and carries out instructions.
- Manages regular and predictable attendance.
- Performs other duties as assigned
REQUIRED SKILLS/ABILITIES
- Excellent verbal and written communication skills.
- Performs work requiring advanced knowledge while consistently exercising discretion and judgment.
- Solves problems and makes decisions independently.
- Proficient with Microsoft Office Suite or related software.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Bachelor's degree; or three to four years of related experience and/or training; or equivalent combination of education and experience
PHYSICAL REQUIREMENTS
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 10 pounds at times.
- Ability to travel.
CERTIFICATES, LICENSES AND REGISTRATIONS
Valid driver's license
Tuesday- Friday 0700-1600 & Saturday: 5am - 2pm