The OCC Specialist is responsible for managing all aspects of crewmember travel, ensuring efficient, cost-effective, and compliant travel arrangements in support of flight operations. This role serves as a key liaison between crew scheduling, dispatch, and travel vendors, handling real-time travel changes driven by operational needs while maintaining a high level of service for flight crews.
RESPONSIBILITIES / DUTIES:
- Coordinate, book, and modify all travel arrangements for flight crew members including air, hotel, rental car, and ground transportation.
- Proactively manage travel disruptions (delays, cancellations, re-routes) to ensure minimal impact to flight operations and crew legality.
- Monitor flight schedule changes and adjust crewmember travel accordingly in real time.
- Communicate travel itineraries, updates, and changes clearly to crewmembers via phone and email.
- Ensure all travel bookings align with company policies, contract requirements, and cost-control initiatives.
- Work closely with crew scheduling and dispatch to anticipate travel needs based on operational changes.
- Serve as the primary point of contact for travel-related issues during assigned shift, including after-hours support.
- Assist with vendor coordination including airlines, hotels, and rental car providers to secure preferred rates and resolve service issues.
- Support large-scale travel planning efforts such as pilot bidding periods, training events, and new hire onboarding travel.
- Maintain accurate travel records, documentation, and reporting for auditing and tracking purposes.
- Identify opportunities to improve travel efficiency, reduce costs, and streamline booking processes.
- Provide backup support to crew scheduling functions as needed.
- Maintain a professional and positive attitude while interacting with all internal and external stakeholders.
- Other duties as assigned.
QUALIFICATIONS:
- Associate degree preferred or equivalent work experience in aviation, travel coordination, or logistics.
- 2 years of experience working with SAP Concur travel and expense.
- Previous experience in travel booking, airline crew scheduling, or logistics coordination strongly preferred.
- Knowledge of airline operations (Part 121/135) is a plus.
- Strong ability to manage multiple travel requests and changing priorities in a fast-paced environment.
- Excellent communication skills, both written and verbal.
- Strong organizational skills with high attention to detail.
- Ability to work independently while collaborating across multiple departments.
- Experience with travel booking systems, GDS platforms, or corporate travel tools preferred.
- Proficiency in Microsoft Office applications.
SPECIAL POSITION REQUIREMENTS:
- First shift position. Some flexibility is required when operations need dictates.
- Some travel may be required (10%).
- Must be available for on-call rotation (every 5th or 6th weekend) to support urgent travel needs.
Mountain Air Cargo is an equal opoortunity employer.