Operations Associate II

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Job Type

Full-time

Description

Schedule: Monday - Friday rotates 8:00am - 4:30pm and 9:00am - 5:30pm

Position Summary

The Operations Associate II performs a variety of operational, administrative, reconciliation, and compliance-related functions that support the daily operations of the Bank. This position is responsible for transaction processing, account maintenance, balancing and reconciliation activities, exception resolution, report review, electronic file processing, and risk monitoring. The Operations Associate II maintains operational procedures, supports compliance initiatives, serves as a resource and mentor to Operations team members, and provides backup support for departmental leadership to ensure efficient and accurate operations.

Duties and Responsibilities

• Perform operational processing functions in accordance with established policies, procedures, and regulatory requirements.
• Provide operational support to branch staff and customers by responding to inquiries and assisting with resolution. Escalate non-routine issues as appropriate.
• Review, process, maintain, and distribute operational reports, records, files, and documentation to ensure accuracy, completeness, and compliance with retention requirements.
• Complete daily balancing, reconciliation, exception processing, and adjustment activities, researching and resolving discrepancies in a timely manner.
• Monitor and process electronic transactions and operational services, including file uploads, downloads, and transmissions.
• Perform account maintenance activities, including internal transfers, overdraft protection services, negative closed account processing, stop payments, disputes, and related operational functions.
• Review fraud, security, sanctions screening, and other risk-management reports, escalating concerns and completing required follow-up actions.
• Perform Operations I responsibilities as needed to support departmental workload, staff coverage, and business continuity.
• Assist with audits, examinations, compliance reviews, and asset verification activities by gathering information and supporting documentation.
• Assist with the implementation and maintenance of operational procedures, workflows, and job aids. Communicate updates to Operations team members to promote consistency, efficiency, and compliance.
• Cross train in departmental functions and provide training, guidance, and ongoing support to Operations team members to promote accuracy, consistency, independent problem solving, and business continuity.
• Assist the Operations Manager in system enhancements, testing, process improvement initiatives, and implementation efforts designed to improve operational effectiveness.
• Serve as an escalation resource for non-routine operational issues and support the Operations Manager with departmental coordination, issue resolution, staff development, and departmental coverage during management absences.
• Provide exceptional customer service and exercise sound judgment when resolving customer and operational issues within established authority limits.
• Maintain current knowledge of bank products, services, policies, procedures, and applicable state and federal regulations to ensure compliance and established requirements in all assigned responsibilities.
• Participate in ongoing training and professional development to maintain and expand operational knowledge. Pursue relevant educational opportunities and certifications, including the Accredited ACH Professional (AAP) or National Check Professional (NCP) designations, as appropriate to support departmental needs and career growth.
• Demonstrate a commitment to quality service and a positive team environment while supporting internal and external customers.
• Perform other duties and special projects as assigned.

Requirements

• High School diploma or GED.
• Prior experience in this role or similar role.
• Customer service experience.
• Strong verbal and written communication skills.
• Strong ability to organize and prioritize workload.
• Proficient with Microsoft Office, particularly Work and Excel.

Desired Knowledge, Skills, and Abilities

• Banking experience.
• Ability to solve problems independently and work well under pressure.
• Ability to make timely decisions in a fast-paced environment.
• Professional certification (AAP, NCP).

Questions on the role? Email us at HR@riverbank.biz.

River Bank provides a diverse and inclusive work environment. We are an equal opportunity employer dedicated to hiring individuals with disabilities and protected veterans. EOE M/F/D/V