Piper Companies is currently looking for an Operations Associate for an award winning company in the Raleigh-Durham, NC area. The Customer Service Representative is required to work on site 3 days a week from 9-6. This Customer Service Representative will communicate with customers through phone, email, chat, and text.
Responsibilities for the Operations Associate include:
- Manage client communications through phone, email, chat, and text with professionalism.
- Respond promptly to client needs, resolving issues fully and escalating only when necessary; follow up through completion.
- Process service requests such as withdrawals, surrenders, and ownership/beneficiary changes.
- Explain contract benefits and provide product and transaction information.
Requirements for the Operations Associate include:
- Bachelor's Degree REQUIRED
- Onsite Hybrid 3 Days a week - Tuesday, Wednesday, Thursday
- Must have intermediate computer skills
- Ability to thrive in a team environment and communicate effectively
Compensation for the Operations Associate include:
- $20-$23 per hour
- Comprehensive Benefits: Medical, Dental, Vision, 401K, PTO, Sick Leave as required by law, and Holidays
- This job opens for applications on 7/17/26. Applications for this job will be accepted for at least 30 days from the posting date.
Keywords: operations associate, customer service representative, hybrid, customer service, Raleigh, Durham, RTP, North Carolina, NC, call center, insurance, annuities
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