Operations Associate

Responsibilities: of the Operations Associate include: • Respond to a high volume of inbound calls from policyholders, clients, and internal partners while providing exceptional customer service. • Assist customers with insurance-related inquiries, account updates, policy information, and administrative requests. • Accurately document client interactions and maintain records within internal systems. • Coordinate with cross-functional teams to resolve client concerns and ensure timely follow-up. • Support operational processes and perform additional administrative tasks to maintain service levels and business objectives. Requirements of the Operations Associate include: • 1+ years of customer service, call center, operations, or administrative support experience. • Strong verbal and written communication skills with the ability to handle a high volume of phone interactions. • Proficiency with Microsoft Office Suite and experience navigating multiple systems simultaneously. • Excellent organizational skills with strong attention to detail and accuracy. • High school diploma or equivalent required; associate's or bachelor's degree preferred. Compensation: for the Operations Associate include: • $23/hour • Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by Law. • Hybrid work flexibility • This job opens for applications on 10/19/2026. Applications for this job will be accepted for at least 30 days from the posting date.