Operations Associate

Piper Companies is looking for an Operations Associate to support a rapidly growing organization within the financial services and insurance sector based in Durham, NC. The Operations Associate will assist with day‑to‑day client interactions, admin support, and enhance coordination to guarantee a smooth operational workflow for a rapidly expanding team. The Operations Associate is a hybrid role requiring you to sit onsite Tuesday-Thursday from 9am EST - 6pm EST, M-F.

Responsibilities of the Operations Associate include:

• Handle incoming client calls and deliver high‑quality customer support across various operational needs and diversified customer personality types.
• Maintain accurate records and perform detailed data entry to ensure internal systems remain up to date and accurate.
• Collaborate with fellow team members to resolve customer inquiries and escalate complex issues as needed.
• Support cross‑functional administrative duties to keep daily operations running smoothly.

Requirements for the Operations Associate include:

• Bachelor's degree is required.
• Exceptionally strong communicative, social, and computing skills.
• Comfortable completing a customer service simulation test as part of the initial interview stage.
• Ability to work 9AM-6PM and handle frequent phone‑based interactions.

Compensation for the Operations Associate:

• Salary Range: $40,000-45,000 (USD)
• Comprehensive Benefits: Medical, Dental, Vision, Sick Leave if Required by Law, 401K, and Paid Holidays

Keywords: operations, customer service, call support, administrative support, data entry, communication skills, financial services, insurance operations, client service, problem‑solving, service excellence, detail‑oriented, workflow management, professional support, customer interaction, process improvement, phone support, organizational skills.

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This job opens for applications on 7/13/26. Applications for this job will be accepted for at least 30 days from the posting date.