| Location | Durham, NC |
Responsibilities: of the Operations Associate: Process client transactions, service requests, and operational documentation with a high degree of accuracy. Communicate with clients through phone, email, and other channels to resolve inquiries and provide exceptional support. Maintain detailed records and ensure compliance with company policies and procedures. Collaborate with internal teams to support operational initiatives and improve overall client experience. Qualifications: of the Operations Associate: Bachelor's degree required, preferably obtained in 2025 or 2026. Strong written and verbal communication skills with the ability to engage professionally with clients and colleagues. Internship, customer service, administrative, or office experience demonstrating reliability and strong work ethic. Proficiency with Microsoft Office and the ability to multitask in a fast-paced environment.