Operations Associate - 172665

Responsibilities: of the Operations Associate: Provide personalized support to clients across multiple communication channels ensuring a positive and seamless customer service. Manage and complete policy service requests while maintaining accuracy, compliance, and attention to deal. Education of clients on insurance products, contract benefits, and online account resources to increase client engagement and satisfaction. Communication with cross-functional teams to solve problems, drive client retention, and support continuous service improvements. Requirements of the Operations Associate: Bachelors degree 0 - 2 years of relevant experience through work or internship. Possession of intermediate computer skills with experience in the Microsoft Office suite Ability to pass a call center simulation test Compensation: for the Operations Associate: $20/hr - $23/hr dependent upon experience. Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by Law